Store Supervisor - Jeddah, المملكة العربية السعودية - Chalhoub Group

    Chalhoub Group
    Chalhoub Group Jeddah, المملكة العربية السعودية

    منذ أسبوع

    Chalhoub Group background
    دوام كامل
    وصف
    Who we are
    We are a leading partner for luxury across the Middle East.

    With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers.

    We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

    To fuel the next stage of our growth we are looking to build a world class team.

    From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.

    We are looking for top talent to join us on this journey of exploring new horizons together.
    What you'll be doing

    At Chalhoub, creativity is a team effort Working as a Store Supervisor you will be responsible for leading a sales team towards achieving the sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.


    • You will nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
    • Drive eNPS through people experience initiatives and culture
    • Oversee store's day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule
    • Offer support to store staff during in-store events
    • Act as the key point of contact with back-office team
    • Ensure click and collect are conducted within SLAs
    • Ensure customer data is properly captured by the team in adherence to marketing team requirements
    • Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc.
    • Increase the revenue target of the store
    • Drive sell-throughs within the store
    • Support in-store CX initiatives
    • Provide input to what's working well, what's not working well within the store
    What you'll need to succeed


    • Prior experience as a store supervisor or store manager
    • Proactive in-store planning skills.
    • Self-motivated leadership.
    • Great team management skills
    • Interpersonal communication skills
    • Strong sales abilities

    Desired Candidate Profile




    Education:
    Any Graduation()


    Gender:
    nm


    Nationality:
    Any Nationality