desktop support - Riyadh, المملكة العربية السعودية - Cognizant Technology Solutions

وصف

Delivery Manager

Qualification:

Responsibility:

Business / Customer:

• Understand and articulate complex problems related to the specific technology.
• Interface with community network to retain technology competitiveness.
• Work with the client team to address escalations and own the resolution during the critical incident scenario.
• Plan and implement major change requests and engineering tasks.

Project / Process:

• Participate in technical audits.
• Identify opportunities for automation standardization and stabilization of environment.
• Lead TIP initiatives and coordinate with CoEs for the implementation of the same.
• Conduct Proof of Concept activities when necessary.
• Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance.
• Prepare run books on specific technology areas.
• Lead reviewer for knowledge articles.
• Implement best practices in specific technology area.
• Responsible for driving the change mgmt effectively by ensuring that regular process health checks are done and bringing in best practices and building SOPs.
• Continuous assessment of the infra/technical environment and address any gaps (for ex.
• : firmware Service Packs Backups).

People / Team:

• Deliver technology training through Academy and/or within project group for technologies/ tools.
• Provide guidance to community members on relevant technology area.
• Participate in recruitment.

Must Have Skills

• Field Services
• Unified Communication - Avaya