- Undertake regular compliance checklists on store operations aspects through the Focus platform ensuring action plans are in place for resolution
- Drive the adoption of all processes and procedures in the stores
- Identify areas of continuous improvement to adapt our SOP and store procedures
- Ensure timely escalation of problems as and when needed
- Acts as a first line of support for the stores
- Conduct store visits and formulate action plans based on the issues identified
- Analyse RSO platform, identify with the store managers all areas of improvement and recommend action plans
- Drive the execution of defined action plans and escalate when necessary
- Support physical and digital initiatives impacting store operations
- Support the adoption of new processes & technology
- Ensure compliance, adherence for store projects checklists
- Investigate cause of delayed incidents or Acts and arrange follow up with service providers – ensuring there is escalation if necessary
- Ensure new joiners are trained and refresher training is undertaken regularly
- Support store managers and area managers in assessment of needs of technical trainings on store operations
- Measure level of knowledge and adoption of SOPs and system related procedures by teams and identify gaps during store visits
- Assist store managers and area managers in identifying gaps in technical trainings related to store operations, especially system related procedures and recommend trainings
- Escalate to Regional Training Operations any new training needs required
- Carry out tactical training when needed in timely manner
- Drive efficiency by collaborating with service providers
- Conduct quarterly reviews with Area Managers on store operations performance
- Conduct quarterly reviews with service providers on service quality and SLAs
- High Level of awareness of the store operation applications
- Good level of Arabic and English Language
- Retail Background only
- Willingness to Travel
Senior Associate - Riyadh, المملكة العربية السعودية - Chalhoub Group
وصف
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.
To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
What you'll be doing
Our RSO Executive is responsible for the implementation, control & compliance of all Retail Standard Operating Policies and procedures; ensuring they are the first line support for the Retail Stores
What you'll need to succeed
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.