Administrative Assistant - Mecca, المملكة العربية السعودية - AccorHotel

وصف

• Prepare and send out all correspondence from the Front Office (internal and external) in a timely fashion (48 hours).
• Prepare the daily payroll, process all sick benefit forms as well as all vacation requests.
• Responsible for processing employee change forms as well as circulates any other employee forms for the Front Office
• Maintain all Front Office files in an accurate and up to date manner.
• Greet all Guests in the back office as well as direct all Guest inquiries including room reservations and Guest messages.
• Answer any incoming calls to administration lines, messages and making appointments when required.
• Maintain par stock of all office supplies; process all purchase requisitions for the Front Office and Swiss Service.
• Prepare monthly G.S.I, E.O.S and SHARE updates
• Co-ordinates and oversees daily mail desk operations.
• Oversees back office for cleanliness, maintenance, security and overall functionality.
• Communicates operating deficiencies to respective Department Heads for awareness purposes.
• Handles Guest phone complaints and ensure appropriate follow-up.
• Liaison for Guest issues with Executive offices.
• Support to Front Office staff and Management team.
• Front Office liaison for Department Heads.
• Monitor and update RPS and other relevent figures on daily basis and respond and record all Gust complaints on on line platforms
• Co-ordinate the hiring process through liaison with Human Resources and setting up all stages of interview process.

• Proficiency in English (verbal and written), second language an asset
• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications required
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times