Director of Operations - Riyadh, المملكة العربية السعودية - Talent Pal

وصف

Job Number
Job Category Rooms & Guest ServicesOperations
Location The St. RegisRiyadh 2941 Makkah Al Mukarramah Road Riyadh Saudi Arabia SaudiArabia VIEW ON MAP
Schedule FullTime
Located Remotely N
Relocation N
PositionType Management

JOB SUMMARY

Functions as the strategicbusiness leader of the propertys Hotel Operations. Areas ofresponsibility may include Front Office Recreation/Health ClubHousekeeping Food and Beverage/Culinary andEngineering/Maintenance. Position works with direct reports(department heads) to develop and implement departmental strategiesand ensures implementation of the brand service strategy and brandinitiatives. The position ensures Hotel Operations meet the brandsstandards targets customer needs ensures employee satisfactionfocuses on growing revenues and maximizes the financial performanceof the department and developing positive owner relations. Developsand implements propertywide strategies that deliver products andservices to meet or exceed the needs and expectations of the brandstarget customer and employees and provides a return oninvestment.

CANDIDATE PROFILE

Education andExperience

• 2year degreefrom an accredited university in Business Administration Hotel andRestaurant Management or related major; 4 years experience in theguest services front desk housekeeping sales and marketingmanagement operations or related professional area.

OR

• 4yearbachelors degree in Business Administration Hotel and RestaurantManagement or related major; 2 years experience in the guestservices front desk housekeeping sales and marketing managementoperations or related professional area.

CORE WORKACTIVITIES

Managing Profitability

• Demonstrates and communicates key drivers ofguest satisfaction for the brands target customer.
• Analyzes service issues andidentifies trends.
• Makes and executes the necessary decisions to keepproperty moving forward toward achievement of goals.
• Works with hotel management teamto develop an operational strategy that is aligned with the brandsbusiness strategy and leads its execution.

Managing RevenueGoals

• Monitors hoteloperations sales performance against budget.
• Reviews reports and financial statements todetermine hotel operations performance against budget.
• Coaches and supports operationsteam to effectively manage occupancy & rate wages andcontrollable expenses.
• Reviews the Wage Progress Report and compares budgetedwages to actual wages coaching direct reports to address problemareas and holding team accountable for results.

Leading Operations and DepartmentTeams

• Champions the brandsservice vision for product and service delivery and ensuresalignment amongst the hotel leadership teams.
• Develops systems to enableemployees to understand guest satisfaction results.
• Communicates a clear andconsistent message regarding departmental goals to produce desiredresults.

Managing the Guest Experience

• Reviews guest feedback with leadership teamand ensures appropriate corrective action is taken.
• Responds to and handles guestproblems and complaints.
• Stays visible and interfaces with customers on a regularbasis to obtain feedback on quality of product service levels andoverall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverageareas that meets or exceeds guest expectations.

Managing and Conducting Human ResourcesActivities

• Facilitates thedevelopment of creative solutions to overcome obstacles and ensuresimplementation to continually improve guest satisfactionresults.
• Ensuresemployees are treated fairly and equitably.
• Ensures that regular ongoing communication ishappening in Operations (e.g. preshift briefings staffmeetings).
• Fostersemployee commitment to providing excellent service participates indaily standup meetings and models desired service behaviors in allinteractions with guests and employees.
• Incorporates guest satisfaction as a componentof staff/operations meetings with an emphasis on generatinginnovative ways to continually improve results.
• Sets goals and expectations fordirect reports using the performance review process and holds staffaccountable for successful performance.
• Solicits employee feedback utilizes an opendoor policy and reviews employee satisfaction results to identifyand address employee problems or concerns.
• Ensures property policies are administeredfairly and consistently disciplinary procedures and documentationare completed according to Standard and Local Operating Procedures(SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performanceappraisal with direct reports according to Standard OperatingProcedures.
• Championschange ensures brand and regional business initiatives areimplemented and communicates followup actions to team asnecessary.

MarriottInternational is an equal opportunity employer. We believe inhiring a diverse workforce and sustaining an inclusive peoplefirstculture. We are committed to nondiscrimination on any protectedbasis such as disability and veteran status or any other basiscovered under applicable law.

Combining timeless glamour with a vanguard spirit St. Regis Hotels& Resorts is committed to delivering exquisite experiencesat more than 50 luxury hotels and resorts in the best addressesaround the world. Beginning with the debut of The St. Regis hotelin New York by John Jacob Astor IV at the dawn of the twentiethcentury the brand has remained committed to an uncompromising levelof bespoke and anticipatory service for all of its guests deliveredflawlessly by a team of gracious hosts that combine classicsophistication and modern sensibility as well as our signatureButler Service. We invite you to explore careers at St. Regis. Injoining St. Regis you join a portfolio of brands with MarriottInternational. Be where you can do your bestwork begin your purposebelong to an amazing global team andbecome the best version ofyou.
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