Resident Engineer - Riyadh, المملكة العربية السعودية - Proven Arabia

وصف

• Respond to user-reported issues in adherence to established Service Level Agreements
  
• Triage customer reported issues and respond to them via ticketing system, phone or remote sessions
  
• Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
  
• Identify the area of fault and work with the appropriate team(s) implementing the fix
  
• Provide timely feedback to vendor on customer-reported product problems
  
• Document actions to effectively communicate information internally and to customers
  
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures
  
• Apply the required patches when necessary