Exams Officer - Dammam, المملكة العربية السعودية - Talent Pal

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ExamsOfficer

Date: 17 Jan2024

Location: Dammam MiddleEast and North Africa SA

Company:British Council

Wesupport peace and prosperity by building connections understandingand trust between people in the UK and countries worldwide.

We work directly with individuals to helpthem gain the skills confidence and connections to transform theirlives and shape a better world in partnership with the UK. Wesupport them to build networks and explore creative ideas to learnEnglish to get a highquality education and to gain internationallyrecognised qualifications.

Working withpeople in over 200 countries and territories we are on the groundin more than 100 countries. In we reached 650 millionpeople.
Role Purpose:
The purpose of this role is toensure exams operations and supporting resource meet customerexperience requirements and ensure exams integrity on the ground.This role is ultimately responsible for efficient effective andcompliance of exams delivery managing cost risk and contingency onthe ground and setting standards developing and managing theperformance of their team. The post holderwill be required to support other locations in the country and maybe required to extensively travel in such circumstances. Post mayalso be required to work in flexible shift patterns depending onbusiness needs.
Main Accountabilities:
ServiceDelivery

• Receives instructions and requests fromoperations manager and organises given resources accordingly (oftenat short notice) to ensure that work is carried out efficiently andeffectively.
• Adapts work plans where necessaryto meet customer expectations.
• Supervises andmonitors administration of tests by proctors and supervisors;ensures that test instructions are accurate and that appropriatetesting environments are maintained.
• Uses arange of standardised systems and processes to plan and coordinateeffective timely and cost effective logistical support to enablethe delivery of high quality services to a range of customers(internal and/or external)
• Keeps informed ofadvancing technology in standardized test administrationcomputerbased testing machine scoring and associatedsoftware
• Oversee all operations at test venuesfor all exam products. This includes the management of all staffthe oversight of all procedures and the troubleshooting of anyproblems
• Procures new venues as peroperational capacity requirements

Customers/Relationship and stakeholders

• Takes endtoendaccountability for researching and obtaining satisfactory andtimely resolution of complex/escalated customer (internal orexternal) operational complaints and issues coordinating input fromother colleagues/departments/managers as required to doso.
• Provides routine direction information andadvisement to students and prospective students in regard totesting policies procedures and outcomes
• Develops good working relationships with appropriatecolleagues throughout the BC to facilitate effective and efficientservice delivery
• Develops strong relationshipswith British Council owned and managed venues and provides feedbackfor improvements as per audit standards

Risk andcompliance

• Uses standardisedprocesses to monitor team/unit compliance with agreed corporaterisk management procedures relevant to service delivery (e.g. childprotection security policies financial protocols antifraudmeasures) to protect the interests of the BC and its customers atall times.
• Supervises venue staff whichtypically includes recommendations for hiring firing performanceevaluation training work allocation and problemresolution
• Ensures that all testadministration is carried out in compliance with relevantuniversity and higher education policies regulations guidelines andstandards.
• Carry out health and safetyinspections of British Council exam venues to meet with corporateand awarding body guidelines

About You (essentialrequirements for the role):

• The British Councilsystems and global processes operate in English and a B2 levelAbility to adapt to fast changing business requirements.
• Flexibility to work across locations.
• Experience working in exams environment.
• University Degree or relevant working experience for 2years in a similar environment.

Desirablerequirements for the role:

• Should have fluency inArabic written and spoken skills.
• Experiencemanaging operations

Further Information:

• Role: Exams Officer(40758)
• Number of positions: 1
• Pay Band: 4H
• Location: Saudi Arabia
• Contract type: Fixed term contract 1 year as perlocal labour law.
• Salary:Basic Salary: 4820 SAR Housing allowance: 1400 SAR and Transport:700 SAR
• Closing date: 31stJanuary :59 PM Gulf Standard Time)
• Other: This role is open to candidates who havethe right to work and are located in KSA.
• Please note that all applications should be submittedonly in English.
• It is advisable to apply inadvance to avoid any technical issues at the lastmoment.

A connected and trusted UK in a more connected andtrusted world.
Equality Diversity and Inclusion (EDI)Statement
The British Council is committed to policies andpractices of equality diversity and inclusion across everything wedo. We support all staff to make sure their behaviour is consistentwith this commitment. We want to address under representation andencourage applicants from underrepresented groups in particular butnot exclusively on grounds of ethnicity and disability. Alldisabled applicants who meet the essential criteria are guaranteedan interview and we have Disability Confident Employer Status. Wewelcome discussions about specific requirements or adjustments toenable participation and engagement in our work and activities.
TheBritish Council is committed to safeguarding children young peopleand adults who we work with.
We believe that all childrenand adults everywhere in the world deserve to live in safeenvironments and have the right to be protected from all forms ofabuse maltreatment and exploitation as set out in article 19 UNCRC(United Nations Convention on the Rights of the Child
Appointment to positions where there is direct involvement withvulnerable groups will be dependent on thorough checks beingcompleted; these will include qualification checks reference checksidentity & criminal record checks in line with legalrequirements and with the British Councils Safeguarding policiesfor Adults and Children.
If you have any problems withyour application please email confidential
Please note: Applications tothis role can only be considered when made through the Applysection of our careers website. Our ASK HR email is only to be usedin case of a technical issue encountered when applying through thecareers website. Emails with supporting statements and CV/Resumessent to this email address will not be reviewed and will bedeleted. More jobson