Customer Care Specialist - Riyadh, المملكة العربية السعودية - LAWAZEM

وصف

LAWAZEM is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This is an exciting opportunity to join a reputable company and contribute to our commitment to excellence in customer service.

Responsibilities:

• Manage incoming customer inquiries and provide timely and accurate responses through various channels, including phone, email, and live chat.
• Assist customers with product information, order processing, and issue resolution.
• Develop in-depth knowledge of our products and services to provide accurate and relevant information to customers.
• Handle customer complaints and concerns with professionalism and empathy, working towards satisfactory resolutions.
• Collaborate with cross-functional teams to ensure prompt and effective customer support.
• Maintain customer records and update information in the CRM system.
• Identify trends in customer inquiries and feedback to provide insights for process improvements.
• Stay updated on product knowledge and industry developments to effectively address customer questions and concerns.
• Meet or exceed customer satisfaction goals and key performance indicators (KPIs).

Requirements

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• Proven experience in a customer service or customer care role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Empathy, patience, and the ability to build rapport with customers.
• Fluency in Arabic and English.