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وصف

Who We AreJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.We've helped transform hundreds of MSPs & solution providers worldwide With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

Who You Are

We are seeking an energetic, passionate Network Engineer with strong communication skills and ability to work collaboratively. You are a self starter who thrives in an environment of personal accountability and enjoys being part of a challenging outcome orientated culture. You want to build your career by digging in being a part of a high performance team where there is an opportunity to up your game, sharing your knowledge and working with some of the best in the business.

What You Will DoReporting to the Director of Platform Delivery, the incumbent will be responsible and be accountable for the deployment/installation of various network devices, maintenance, security, availability, monitoring and reporting of LAN, WAN and Internet network environments. The successful candidate will be self-motivated, with a strong work ethic and excellent analytical, communication and interpersonal skills.
Responsibilities

• Technical assessment of network environment to recommend and deploy various security and backup products offered
• Participate in customer facing meetings to demo products, plan deployment and gather required technical details
• Accountable for root cause analysis and remediation activities, including working with vendor support to resolution
• Interface with customers to complete network related projects and to troubleshoot network related customer issues
• Implement configurations, connectivity and maintenance of network devices to include: Routers, L2/L3 Switches, Firewalls, Load Balancers an Wifi Access points and controllers
• Analyze and troubleshoot complex technical support incidents and problems.
• Manage, monitor and maintain core network services that include LAN, WAN, WLAN.
• Isolate, resolve and document all operational and technical problems and performance bottlenecks
• Develop and maintain network management procedures including the documentation of procedures for daily operational support for the Voice, LAN, WAN and routing Infrastructure (e.g. backups, logging, etc.)
• Monitor, troubleshoot, identify and remedy areas of congestion and/or degraded quality
• Secure network systems by establishing and enforcing policies, and defining monitoring access
• Monitoring and management of network and voice infrastructure for continuous uptime and SLA maintenance. This includes support for enterprise Cisco UC environment which contains Call Manager, Unity Connection, Presence, VCS and emergency responder.
• Working quickly on open tickets assigned to group and participate in impact analysis where application for related ticket issues.
• The position requires periodic work outside regular business hours for testing and change implementation as well as additional hours for problem resolution as part of the on-call rotation outside of regular business hours for products and services supported by the team.
• Report of risks, trends and service gaps to IT leadership
• Create and actively maintain network and collaboration technical configuration documents and topology maps
• Be proactive in identifying new network technologies and assessing its adoption.
• Build a solid working relationship with the customer base and vendors
• Responding to business customer support calls
• Audit work practices to established procedures, developing new procedures and documentation as required.
• Participate in network/voice technology evaluation and architecture planning processes as required.
• The position requires periodic work outside regular business hours for deployment of firewalls or other network devices, testing, change implementation and/or problem resolution. Carrying a cell phone and being on-call on a rotational basis may be required.

Qualifications:

• Computer Technology degree/diploma or equivalent experience with a minimum of 5 years' experience in working with Firewalls, switches, and other network devices.
• 3+ years of experience in deploying FortiGate Firewalls, Switches and APs.
• 2+ years of experience in Aruba ClearPass Solutions.
• Required certification in NSE4 and HPE Aruba.
• Working experience in Barracuda, Palo Alto, Meraki, Cloudflare is an asset.
• Experience working with various network technologies and protocols such as: Cisco Networking Software (IOS, XE, XR, and NX-OS), EIGRP, BGP, OSPF, VPN, QoS, IP, SIP, SD-WAN.
• Knowledge of cloud platform and services
• Deep analytical skills for troubleshooting network related issues, including diagnosing packet captures.
• A strong sense of personal responsibility and accountability well developed organizational skills with special attention to detail and accuracy.
• Experience working in a team-oriented, collaborative environment.
• Excellent verbal and written communication, documentation, interpersonal and customer service skills.
• Well-developed time management skills, with the ability to work well under time sensitive deadlines and balance multiple tasks.

What We Offer

• Work remotely from home (3 days per week)
• Competitive compensation package
• Competitive benefits package
• Company Perks, Good Life gym, and various brand discounts
• Company events, recognition, and celebrations
• Career development and growth opportunities