Sales Operation Specialist - Mecca, المملكة العربية السعودية - Talent Pal

وصف

Makkah Clock Royal Tower A Fairmont Hotel is located only a few steps away from the Masjid Al Haram and the Holy Kaaba. This 76story hotel one of the worlds tallest is the focal point of the Abraj Al Bait Complex part of the King Abdul Aziz Endowment Project is the iconic symbol of hospitality in the Holy City. The hotels authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed with extravagant amenities and fivestar services that allow for peaceful reflection and repose.

Swisstel Makkah is Swissotels first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design complementing the values of todays Arab culture. As part of the prestigious Abraj Al Bait complex the deluxe Swissotel Makkah is a contemporary fivestar hotel located in close proximity to the holy Masjid Al Haraam overlooking the Kaaba and the Grand Mosque. Swisstel Makkah is part of a new urban development including two restaurants one executive lounge two meeting rooms and a business center. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram.

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram the Holy Kaaba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our worldrenowned spa and fitness center or hold highpowered business gatherings in any of our stateoftheart meeting rooms.

Swisstel Al Maqam is Swisstels Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design complementing the values of todays Arab culture. As part of the the Abraj Al Bait complex the deluxe Swisstel Al Maqam is a contemporary fivestar hotel located in close proximity of the Masjid Al Haraam overlooking the Holy Kaaba and the Grand Mosque. Swisstel Al Maqam is part of a new urban development including two restaurants one executive lounge two meeting rooms and a business center. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

Reporting to the Group Director of Sales responsibilities and essential job functions include but are not limited to the following:

• Telephones Assist with answering telephones within three rings for the Sales Office and directing calls appropriately.
• Leads Assist the Sales team by monitoring all lead sources and distributing leads to the appropriate Sales Executive.
• Prepare reports.
• Assist in maintaining an accurate client database in Opera and adherence to all Accor and Fairmont standards.
• Coordinate with reservations revenue and the front office to ensure proper guest service is offered. Follow up on requests enter rooming lists and update accurate information in the system.
• Provide administrative support to the Sales Team including merging letters of agreement and distribution of all event orders and resumes.
• Participate in hotel and sales training programs when applicable.
• Maintain current sales and promotion literature.
• Provide support to Specialists in Sales as appropriate.
• Train in all Specialist tasks to assist as necessary and assist in training peers on job duties to develop a strong crosstrained team.
• Attend meetings take minutes and draft notes as required.
• Have a complete knowledge of hotel services and accommodations.
• Approach all encounters with guests and employees in a friendly serviceoriented manner.
• Ensure prompt and courteous service is extended to internal and external customers.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain high standards of personal appearance and grooming adhering to the proper dress code.
• Preparing Contract drafts & ensuring that it is updated with new inquiries (Rates OPT Supplements etc).
• Create Ramadan and Hajj sheets and share them with all concerned to ensure a clear view of the situation.
• Create the blocks according to contracts.
• Follow up payment & rooming lists.
• Create the GNS for each group & communicate it with the concerned departments.
• Communicate any extra charges with the TA & ensure that it has been finalized on the OPT.
• Communicate with finance for pending payments.
• Update the Opera system on a daily basis (check rates and inventory).
• Communicate with revenue for updated rates & availability.
• Checking the groups PMs closing according to the contracts.
• Handling Group operations with the FO and F&B teams.
• Updating agents profiles in the system (delete duplicate profiles).
• Aftersales calls to ensure everything is in order with the agent.
• Weekly report for the groups production (Rev RN).
• Contact new leads for regular Markets.
• ISR communication and business handling.
• Other duties as assigned.

• One year of experience in the Opera system is required.
• Computer literate in Microsoft Office applications and or relevant computer applications required.
• University/College degree in a related discipline is required.
• Excellent communication skills both written and verbal required.
• Strong interpersonal and problemsolving abilities.
• Highly responsible & reliable.
• Ability to focus attention on guest needs remaining calm and courteous at all times.
• Flexibility in working hours.

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