- Manage the execution of EUC Infrastructure Implementation strategy;
- Manage and ensure consistent implementation of the: Infrastructure Implementation operational plan, new IT solutions requests, standards, policies and processes across SITA;
- Implementation of business improvements and develop proposals for new solution;
- Ensure the provisioning of integrated End User Computing Services;
- Manage Security Architecture and design, solution development;
- Management of project outputs;
- Human Resource Management; and
- Financial Management.
- 3-year Diploma/Degree in Computer Science, IT or related fields. Prince 2/PMP/ Project Management Certifications will be added advantage
- 7 - 8 years computer technology working experience in the respective field including the following: LAN Security skills ITIL.
- Knowledge of: Organizational Awareness: IT and Government Industry IT Products and Services
- An in-depth knowledge of: IT Services Operational Management System performance IT Service Management/Support service offerings Performance Management Contracts and Service Level agreements OPEX Management Stakeholder management
- A solid understanding of: Knowledge of hardware and software support for client system/solutions Mentoring and Coaching of Engineers/Technicians Management of Server & Storage related technologies Managing through evolving technologies Knowledge of Service Management systems ASPECT /ARS/ITSM7 or equivalent applications ICT Operational Trends Network Operating Systems Project Management Understanding of Quality assurance standards.
- Customer Experience;
- Collaboration;
- Communicating and Influencing;
- Outcomes driven;
- Innovation;
- Planning and Organising;
- Creative Problem Solving;
- Bimodal IT Practice;
- Managing People and Driving Performance;
- Decision-making;
- Strategic Thinking.
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Lead Consultant EUC Infrastructure Management - Centurion, المملكة العربية السعودية - SITA SOC Ltd
وصف
Purpose of the job
The Lead Consultant Infrastructure Management Services is a senior role within End User Computing ensuring delivery on various service components within EUC such as Security Services, Backup Services, Service Management Services, Switch & Cabling Services and Infrastructure Implementation Services. Management of technical architecture design and solution team to ensure LAN design and solution implementation are successfully delivered and maintained. To maintain and gradually improve business aligned IT service quality through technical expertise in the evaluation, design, build and delivery of complex LAN Infrastructure solutions including LAN security architecture and solutions. Ensuring a high availability and delivery of the various services according to service level metrics. Management and execution of various Service Level Agreements and delivery of the various projects according to charters and plans.
Key Responsibility Areas
Qualifications and Experience
Minimum:
Experience:
Technical Competencies Description
Leadership Competencies:
Interpersonal/behavioural competencies:
Active listening; Attention to Detail; Analytical thinking; and Continuous Learning.