الوظائف الحالية المتعلقة بـ Industrial Service Operations Manager - Jeddah - RecruitMe Plus

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  • Industrial Service Operations Manager - Jeddah - RecruitMe Plus

    RecruitMe Plus
    RecruitMe Plus Jeddah

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    وصف

    Job Title: Industrial Service Operations Manager

    Location: Jeddah, KSA

    About Us

    We are a leading distributor of high-quality industrial equipment in Saudi Arabia, partnering with renowned multinational brands. We are seeking an experienced Service Manager to oversee our service operations for industrial equipment, power tools, and garage equipment.

    Job Description

    The ideal candidate will possess strong leadership skills, technical expertise, and experience in managing service operations. Key responsibilities include:

    • Team Leadership & Development: Manage a team of professionals, including technicians, service coordinators, field engineers, and customer service representatives.
    • Service Operations Management: Oversee daily service operations, ensuring efficient workflows, timely completion of service calls, and high-quality standards in repair and maintenance.
    • Customer Satisfaction: Ensure high levels of customer satisfaction by implementing best practices in service delivery and handling escalated customer issues promptly.
    • Technical Expertise: Leverage engineering knowledge to provide guidance on complex repair issues, troubleshoot technical problems, and offer solutions that enhance service efficiency.
    • Performance Monitoring: Track and report on key performance indicators (KPIs) related to service quality, response times, and customer feedback.
    • Process Improvement: Identify areas for improvement in service processes and implement changes to increase efficiency and reduce operational costs.

    Requirements

    To be successful in this role, you should have:

    • Bachelor's degree in Engineering (Mechanical, Electrical, or related field)
    • Proven experience as a Service Manager or similar role within the industrial equipment, power tools or any related sector
    • Experience working in a high-volume service environment
    • Bilingual Arabic and English language skills
    • Current Resident of KSA with a transferable Iqama and a strong knowledge and experience in the Saudi market

    What We Offer

    We offer a competitive salary of SAR 18,000 per month, commensurate with experience, along with opportunities for professional growth and development in a dynamic and challenging environment.


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