Call Center Agent - Jeddah, المملكة العربية السعودية - Talent Pal

وصف

Al Borg Diagnosticsa leading provider of diagnostic health services is seekingmotivated individuals to join our team as Call Center Agents. As aCall Center Agent you will be responsible for answering incomingcalls and providing exceptional customer service to ourclients.

At Al Borg Diagnostics we value theimportance of reliable and efficient customer service. As a CallCenter Agent you will play a crucial role in providing accurateinformation addressing customer inquiries and resolving any issuesor concerns they may have.

If you have excellentcommunication skills a positive attitude and the ability to work ina fastpaced environment we would love to have you on ourteam.

Responsibilities

• Answer and respond to incoming calls from customers in aprofessional and timely manner.
• Provideaccurate information about our diagnostic services schedulingappointments and resolving client concerns.
• Keep customer records uptodate and maintain a high levelof accuracy and attention to detail.
• Followcall scripts and guidelines to ensure consistent and effectivecustomer service.
• Collaborate with teamsacross the organization to address customer needs and ensure aseamless service experience.
• Identify andescalate priority issues or complaints to the appropriatedepartment.
• Meet individual and teamperformance targets and goals.
• Stay uptodatewith company updates policies and industry trends