- Deliver on agreed performance targets according to set procedures and service level agreement.
- Execute work in line with governance and compliance processes.
- Identify and apply known solutions to operational challenges and escalate unresolved issues.
- Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Plan for, administer and process receptionist related tasks and activities effectively and efficiently in alignment with performance objectives.
- Respond promptly to calls in a professional manner, ensuring an excellent and accurate client service.
- Execute work activities effectively and efficiently in order to maximise financial performance and profitability.
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Deliver work activities effectively to satisfy customers.
- Assist customers with queries and direct them to the relevant department to ensure prompt and effective resolutions, enhancing customer experience.
- Attend training initiatives to improve work quality and enhance own skills.
- Own and live up to company values.
- Administrative Support: The provision of effective administrative support to internal and external stakeholders
- Communication: The demonstrate ability to exchange information and ideas in a clear and concise manner appropriate for the audience, in order to explain, persuade, convince and influence other to achieve the desired outcomes.
- Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers.
- Manage personal work priorities and professional development: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.
- Reception and office assistance: This competency demonstrates the knowledge and skills required to perform the work of a receptionist and related office administrative duties within the context of generic organisational workplace
- requirements, needs and practices.
- 1 - 2 years experience in a similar environment
- Experienxe within the motor industry
- Matric
- Higher Certificates and/or Advanced National Vocational Certificates with NQF Level 04
Receptionist - Tokai Multifranchise - Cape Town, المملكة العربية السعودية - Motus Holdings Limited
وصف
GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
FINANCE
CLIENT/CUSTOMER
PEOPLE
GENERIC JOB COMPETENCIES
TECHNICAL COMPETENCIES
Qualifications and Experience
Minimum Experience
Minimum Qualification