SUPERVISOR AIRPORT SERVICES - Medina, المملكة العربية السعودية - Precision Hire Solution

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Job Purpose:Ensure that the service offered is timely efficient andprofessional and of the highest level as per the criteria set forthby the Companys commercial safety and security policies standardsand procedures. Supervise and coordinate all internal and externalagencies such as Handling agents Service Providers other airlinesand various authorities. Ensure that all relevant areas ofoperations are fully covered.

Job Outline:

Analyse anticipatedoperational problems such as over bookings adverse weather delayscancellation of flights crew flight time limitations etc. andundertake remedial and proactive action in line with relevantprocedures to minimise disruption to customers.
Ensure that Handling Agent Caterer and other service providers arefully briefed regarding Emirates requirements for the daysoperation (including any special handling) and that thisinformation is updated as necessary in order to ensure a smooth andcost effective operation and that any inconvenience to ourcustomers are minimised.
Ensure that all postflight activity is completed correctly in order to protect Companyrevenue and to facilitate the handling of customers and dead loadat anroute stations and destinations.
Respond to queries complaints and claims in an efficient and timelymanner in order to restore passenger confidence. Undertake variousadministrative functions and other duties as directed from time totime by the Airport Services Manager or Airport Services Officer.
Process all baggage claims and control expenditure ondamaged baggage replacements and lost baggage claims as perapplicable procedures and in a timely manner.
Support and cover the Emirates Ticket Desk where applicable andundertake ticketing/reservation duties to ensure seamless serviceto customers.
Support coach and develop airport servicesagents and other relevant personnel to ensure that they are fullybriefed/debriefed of the operational requirements and they providethe required Customer service levels.
Assist the ASM in conducting staff performance reviews in line withPerformance Matters (i.e. setting staffs objectives and developmentplan) and support the PM process by ensuring feedback is providedto staff PM reviews within stipulated time limits.

• Carry out credit card verification and Traveldocuments checks diligently.
• When required supportduties in the Emirates lounge. Liaise with service providers andsupervise contracted staff overseeing catering cleaning andmaintenance operations and ensure service standards are met andmaintained.

Qualifications& Experience: Airport Operations.Passenger Handling:

:

Minimum O Level or equivalent. Must havecompleted relevant and recognised professional training courses inCustomer Services and Ground Operations.

Experience: Given the specific requirements at outstationsa minimum of 4 years Airline Industry experience is required.

Knowledge/Skills: A working knowledge ofReservations / Fares and Ticketing Departure Control Systems.Knowledge of Baggage Tracing and claims handling. Knowledge ofMicrosoft Word/ EMail/ Excel advantageous.

Fluent in spoken and written English and local language.

Advanced skills in Customer Service Delivery.

Please note that you must have the right tolive and work in Saudi Arabia.

Salary & Benefits: Join our growing team andenjoy a competitive remuneration package discounts on flights andhotel stays.This job has been sourced from an external jobboard.
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