- Ensuring that each Service Desk call received is logged through the Service desk and resolved appropriately with resolution information.
- Setup, Installation and support of PC, laptops, Printers, mobiles and other IT-related hardware's. Resolve Technical problems with LAN and Wi-Fi networks.
- Microsoft 365 user administration (Teams, OneDrive, SharePoint, Azure Active Directory, Exchange Online)
- Setup and assist meeting requests, including Slack, Teams, video conferencing and other online-related meetings and webinars
- Coordinate IT Equipment deliveries Maintain hardware & software inventory, asset control.
- Analyze user needs and recommend appropriate hardware.
- Prepare and maintain technical documentation and procedures. Maintain accurate records of system configurations, changes, and support activities.
- Stay current with system information, changes and updates. Antivirus, Windows and Third-party application patching.
- Support IT Projects team with implementation tasks.
- Travel and onsite support. This could include the occasional overnight stay will be required during Exhibitions.
- Saudi national with a bachelor's degree and a minimum of 3-5 years of work experience in an IT Desktop support role.
- Sound Knowledge of the latest Windows & Mac client operating systems.
- Basic Networking LAN & WAN Configuration and troubleshooting.
- Good understanding of Office 365, Microsoft Azure, Active Directory, Teams, OneDrive, SharePoint, Exchange Online and Microsoft Teams.
- Up-to-date knowledge of the latest IT and software trends.
- Strong customer service ethos.
- Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Good analytical and problem-solving skills, Self-Motivation, Self-awareness, Flexible, Enthusiasm for continual learning.
IT Support Engineer - Riyadh, المملكة العربية السعودية - DMG Events
وصف
About us - dmg events
dmg events is an international exhibitions and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is why we work so hard to bring people together, creating opportunities for them to network, learn and do business. dmg events is part of the Daily Mail Group Trust (DMGT). DMGT Manages a diverse, multinational portfolio of companies with total revenues of £2bn, that provide businesses and consumers with compelling information, analysis, insight, events, news and entertainment.
Job Purpose: This position assists staff with technical support of computers, applications, and related technologies. Support includes day-to-day local and remote user support, IT Infrastructure support, and installation of computer systems and peripherals within established standards and guidelines. Being a customer-facing role, the candidate should be energetic and self-motivated with a genuine interest in being involved with all aspects of IT Support.
Job Description:
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"Please take the time to read the job description, you must meet all the criteria set out above for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 days. If you are not contacted by us within 5 working days, please consider your application unsuccessful at this time."
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