Call Center Manager - Riyadh, المملكة العربية السعودية - Talent Pal

وصف

JobDescription

• Carry out new callcenter agent training activities as per set directions.
• Understand the organizations requirement to formulatedaily targets for the call center activities.
• Collect and analyze callcenter statistics.
• Check the overall efficiency of the call center agents byexamining important metrics.
• Train and helpcall center agents and associates to handle daily tasks with utmostproficiency.
• Prepare a clear and concise leadreport to facilitate management in making appropriate salesdecisions.

Skills

• Professional call center individual withexperience in managing an Operation team.
• Portraying a good understanding of ideal customer serviceranging from fluent communication to fruitfuldiscussion.
• Adept at setting goals and leadingthe team to offer exceptional customer service support andassistance.
• Superior command of fluentcommunication with good understanding to use the rightvocabulary.
• Knowledge of performanceevaluation and customer service metrics.
• Capable of managing essential software and tools like MSOffice cloud platforms and the companys call centersoftware.