Customer Success Specialist - Riyadh, المملكة العربية السعودية - Aramex
وصف
Purpose of the Job:
Manage the customer interaction to enhance the customer experience across different delivery channels.
Responsibilities:
- Analyze customer service teams interactions with their customers Relay to customer service country recommendation to enhance the customer experience on local level
- Advise countries in relation to restructuring the customer service team to route the requests to the right responsible team
- Participate in setting the customer experience survey questionnaire
- Work with the station to prepare customer data for surveys and ensure the right sample size
- Interact regularly with the 3rd party conducting the customer experience survey to get information and provide them with needed data
- Participate in the analysis of the customer experience survey and work with the station to set the action plan
- Writing the questionnaire and customize the scenarios along with the customer service manager in the country for the mystery shopping survey
- Analyze outcome of the mystery shopping survey and coordinate with the country to set their actions
Job Requirement:
- Bachelor's degree in business or any other field
- Min. 1 years years of relevant working experience preferably in Logistics industry
- Fluent in English. Additional language a plus.
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