Senior Sales Support Assistant - Riyadh, المملكة العربية السعودية - The Emirates Group

The Emirates Group
The Emirates Group
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ 3 أسابيع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

Job Purpose:
JOB PURPOSE


To communicate product information; provide a high level of customer service to the travel trade and to airline customers; and to provide relevant reports; thereby contributing to the Commercial team's delivery of set targets and annual business objectives.


JOB ACCOUNTABILITIES

  • Visit clients; along with the sales team; and jointly provide information on new products and answer product related queries.
  • Ensure that the queries raised are addressed and timely feedback is given to clients; and highlight any required corrective action to the sales team.
  • Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.
  • Liaise with the sales team in order to execute agreed marketing and sales strategies to capture maximum market share for the airline.
  • Communicate information on products; using agreed communication methods; including information on airline frequent flyer programs; to build and retain brand loyalty.
  • Consolidate and analyze market and competitive intelligence obtained through various sources; and report back to the Sales team on the findings; thus enabling the relevant airline to maintain a leading competitive edge amongst competing airlines.
  • Liaise with the relevant managers within the airline to obtain pricing approvals; handle group movements; fare; Global Distribution System and system updates.
  • Provide timely reports and analysis as required; to support the NAP and airline business plan.
  • Perform relevant administrative duties on an ad hoc basis.

Qualifications & Experience:
Minimum of High School or equivalent

Basic fares and ticketing qualification from a recognized institute or airline.


Experience:

3+ years; preferably in an airline or travel agency.


Knowledge/skills:

Knowledge of fare construction and ticketing with an understanding of Computerized Reservation Systems (CRS)/MARS/Galileo/Sabre.

Knowledge of MS Office packages.

Must have the right to live and work in KSA.
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