Airport Services - Riyadh, المملكة العربية السعودية - Oman Air

وصف

Reference No- OP Job Title- Airport Services Manager.
Riyadh- Category- Others- Educational QualificationsBachelor's or Master's degree in Management, or a related field, attested by Oman's Ministry of Higher Education

Minimum five (5) years of relevant work experience with a minimum of 2 years in a managerial position.

• Skills/KnowledgeProficient in English (Reading and Writing)

Proficiency in MS office
Must be tactful and courteous in dealing with various nationalities particular with irritated and unruly passengers and VIPs in-order to maintain the Company profile
Must be capable of making logical, on the spot decisions in problem solving. Therefore, fair degree of concentration and alertness is needed.

• Experience Required as mentioned in the Qualifications
• Job Location
• KSA .Riyadh
• Job Description1.Coordinate with Regional Airport Services Manager on ongoing action plan for service improvements; adapt all possible methods to achieve/exceed the setup targets.
• Manage the daily operation of the airport from scheduling appropriate number of staff to overseeing and participating in staff hiring and development.
• Liaise with Service Providers to ensure that best efforts taken in promoting Oman Air operations.
• Liaise with internal/external sections/departments such as Engineering, Catering, Commercial, Flight Operations, Cargo, Finance, Procurement and Training towards achieving/exceeding targets.
• Ensure Oman Air's marketing interests are safeguarded at all times.
• Ensure that staffs are guided to adhere to all laid down procedures/regulations/standards & agreements affecting passenger, ramp, baggage, cargo, weight and balance as specified in the manuals, regulations and directives.
• Ensure a high standard of safety and security for staff, passengers, baggage, cargo, mail, aircraft and company property.
• Ensure major potential problem areas are identified and action taken to rectify.
• Plan leave schedules for staff. Ensure that staff on shift Wears Company uniform to the required standard, meet appearance and grooming.
• Maintain documentations pertaining to staff administrative matters and recommend recruitment, promotions or dismissal of staff when deem necessary.
• Ensure Oman Air staff are appropriately trained and guided correctly to use manuals, procedures and directives.
• Ensure all passengers are handled in correct manner and provide personalized service to high yield passenger as well as for any special service required for economy class passengers.
• Monitor handling activities of ramp duties, with special emphasis on cabin cleaning.
• Ensure timely delivery of arrival baggage in the baggage reclaim area. Investigate any deviation from the set-up standards.
• Ensure safeguard of flight revenue documents and prompt dispatch to head office as per the laid-down procedure.
• Ensure that company regulations are followed with regard to lost/found/damage baggage and that the time factor in this connection is not exceeded.
• Ensure all discrepancies are reported in the station logbook and make RASM aware of corrective action taken along with recommendation to prevent recurrence.
• Implement action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.
• Adapt instructive guidelines for oversold flight on shift basis in line with the action plan - over-sale, brief of all staff under his direction and coordination with GHA for implementation.
• Investigate passenger complaint and prepare detailed report for further assessment and action by Customer Relation Section. Copy RASM in the correspondence.
• Prepare annual budget for the station identifying all required and applicable cost related activities.
• Represent Oman Air at all levels at industry meetings including AOC and local governmental departments. Conduct regular briefing/debriefing sessions with shift in-charges towards improvement.
• Present Monthly Reports to respective Regional Airport Services Managers, detailing relevant to airport services performances against KPIs, Customer Services Delivery Standards and Staff issues.
• Responsible for station Emergency Response Plan
• Any other duties assigned by management
• Closing Date