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    Telecalling Telesales Executive Saudi National - Riyadh, المملكة العربية السعودية - Talent Pal

    Talent Pal
    Talent Pal Riyadh, المملكة العربية السعودية

    منذ 3 أسابيع

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    وصف

    Job description:GettingLeads Meeting setup & Resolution

    PositionOverview: The Telecaller cum Receptionist is responsible forhandling both telecommunication duties and front desk receptiontasks. This role plays a crucial role in ensuring effectivecommunication with clients customers and visitors while maintaininga professional and welcoming atmosphere at the frontdesk.

    KeyResponsibilities:

    Telecalling:

    • Make outbound calls to potential clients or customers tointroduce the companys products or services promote offers orconduct market research.
    • Handle inbound callsfrom customers addressing their queries providing productinformation and offering assistance.
    • Maintaina polite and friendly tone during calls ensuring excellent customerservice and positive customer experience.
    • Keepaccurate records of calls and customer interactions in thedatabase.

    ReceptionDuties:

    • Greet visitors clients andemployees as they arrive at the office creating a warm andprofessional first impression.
    • Answer incomingphone calls transferring them to the appropriate department orperson or taking messages when necessary.
    • Handle inquiries from callers and visitors promptlyproviding relevant information or redirecting them to the rightcontact.
    • Receive and sort mail and packagesdistributing them to the relevant recipients ordepartments.
    • Maintain a neat and organizedfront desk area and ensure that the reception area is tidy andpresentable at all times.

    AppointmentScheduling:

    • Assist in schedulingappointments and meetings for company personnel utilizingappropriate software or tools.
    • Remindemployees and clients of scheduled appointments to ensuretimeliness andefficiency.

    AdministrativeSupport:

    • Provide basic administrativesupport such as filing photocopying and managing officesupplies.
    • Assist with other clerical tasks asrequired contributing to the smooth functioning of theoffice.

    CustomerRelations:

    • Ensure a positive andfriendly experience for clients and visitors by promptly addressingtheir needs and concerns.
    • Build and maintainstrong relationships with clients through effective communicationand exceptionalservice.

    Qualifications andSkills:

    • High school diploma orequivalent; additional certification in customer service or officemanagement is a plus.
    • Proven experience as atelecaller or receptionist with excellent telephone etiquette andcommunication skills.
    • Proficient in usingtelephone systems and handling multiple phone linesefficiently.
    • Familiarity with basic officesoftware such as Microsoft Office (Word Excel Outlook).
    • Strong organizational skills and the ability to multitaskeffectively in a fastpaced environment.
    • Professional appearance and attitude with excellentcustomer service and interpersonal skills.
    • Ability to work independently and as part of a teamdemonstrating reliability and a strong work ethic.
    • Fluency in multiple languages may be an advantagedepending on the demographics of the customerbase.

    Job Type:Fulltime

    ApplicationQuestion(s):

    • Are you a SaudiNational
    • Do you have experience in IT / ITrelated jobs orcourses

    Experience:

    • TeleCalling: 1 year(Preferred)

    Language:

    • English and Arabic (Required)
    Thisjob has been sourced from an external job board.
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