Ahmad Mansour

As a Business Development Manager at Webtown Group, I use my expertise in digital transformation, UI/UX, web and app development, and e-commerce to innovate solutions across industries. 

With more than ten years of sales and customer service experience, I excel in business reviews, achieving sales targets, and CRM. My mission is to empower businesses by delivering top-notch digital solutions that boost user experience, efficiency, and competitiveness. I'm passionate about staying current with tech trends, collaborating with peers, and exceeding expectations to drive results

EMPLOYMENT HISTORY
Business Development Manager at Osimah Digital Co., Riyadh, KSA
April, 2023 —Up to Date
● Consider client needs and requirements and give customers a prompt response.
● Arrange online or in-person meetings with clients to discuss Liferay DXP, Webtown,
Crafton, web development, UI/UX, and services, and to ascertain their needs.
● Interact with our global partners, manage proposals, and send them to clients.
● The capacity to identify, create, and actively chase leads with potential clients.
● Remain current with technological advancements in the field of digital technology.
● Work closely with Account and Practice leaders to leverage current and develop
new client connections, generate leads, cultivate a focused list of prospects, and
lead sales activities within a specified group of clients.
● Keep up with industry developments, Liferay product changes, and rivals.
● Help account teams and practice leaders identify, pursue, and close new business
opportunities.

Business Development Manager at Smarwish, Amman
June 2022 — March 2023
● Manage and grow a robust pipeline of prospects to meet short and long-term
revenue targets.
● Finding and developing new markets and improving sales.
● Ensure that all new business development contact lists, actions, proposals, and
activities are recorded in the system.
● Increasing the value of current customers while attracting new ones.
● Working with retail and e-commerce level sellers.
● Manage social media and marketing campaigns through FB Meta and respond
to customer queries in a timely manner.

Customer Service Agent at Amazon, Amman
October 2019 — September 2021
● Deliver first-level support to customers, in line with Souq.com
brand values and defined SLAs, to successfully resolve customer issues/
complaints.
● Provide comprehensive and knowledgeable information and
service to customers regarding retail and marketplace products and services to
maintain positive customer satisfaction levels.
● Worked well independently and on a team to solve problems.
● Served as a friendly, hardworking, and punctual employee.
● Provided superior customer service to clients by addressing all questions and
concerns.
● Communicated effectively using a variety of communication platforms.

Account Manager at VTEL, Amman
December 2017 — January 2019
● Meeting Sales Goals, Rules & Policies Selling to Customer Needs.
● Closes sales by building rapport with potential accounts.
● Expands sales in existing accounts.
● Contributes information to market strategy by monitoring
competitive products and reactions from accounts.
● Accomplishes marketing and organization mission by completing related results
as needed.
● Utilized excellent transcription skills to record meeting details and initiatives.
● Brought forth excellent time management and multitasking skills.
● Worked to support the company mission and always adhered to company
protocol.

Sales Manager at Cleo Petra Technology, Doha
July 2011 — November 2016
● Meeting target by selling solutions to MEP, Main Contractors & end users.
● Maintain communication with suppliers such as Oxblue, Samsung Techwin,
Hikvision¸ Axis, Bosch, and Pelco.
● Preparing New Quotes (Financial Offers).
● Managing Pre-Sales Team (technical offer, BOQ).
● Market Research and competitor analysis.
● Expanding sales network with existing customers.
● Assisted with recruitment and training of new employees, while also monitoring
the productivity of current employees.

Jordan University of Science and Technology

Computer Information Systems, 2003 - 2008

Skills: English · Information Technology