ElSayed Hegazy

sayed amin sayed ahmed hegazy

Tolip Golden Plaza
Egypt
Department: Rooms
Position: Director of Housekeeping
Period: 17/08/2021 to 31/08/2022
Duties and Responsibilities:
Responsible for the successful performance of all aspects of the
Housekeeping & Laundry Department
Lead and coach the Housekeeping & Laundry Team in providing exceptional guest service, colleague satisfaction and profitability
Oversee the development of a culture that puts the needs of the guest and the colleague first.
Development, implementation and maintenance of a Hotel Standards based training manual, which is a live manual requiring continual updating.
Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understands
guest satisfaction is dependant on colleague job satisfaction.
Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
Ensure effective Colleague planning, selection, training and development strategies are in place
Develop and maintain close and effective working relationship with all supporting departments.
Key involvement in the Hotel’s preventative maintenance programs.
Execute monthly financial obligations towards the Housekeeping & Laundry expenses and productivity.
Responsible for the preparation of the annual Housekeeping &
Laundry budget and active participation in monthly forecasting, month end commentaries and Profit & Loss analysis.
Contribute towards and execute departmental and divisional capital plans
Contributor in developing the hotel wide strategic goals and plans Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety
Advance environmental stewardship in the department and division. Actively participate on the hotel's Operations Committee and ensure strong departmental representation on other hotel committees and activities
Place : Makarim
(Makkah) Saudi Arabia
Department: Rooms
Position: Executive Housekeeper
Period: 18/5/2013 to 15/05/2021
Place: Marriott
(Sharm El Sheikh\Egypt)
Department: Rooms
Position: Housekeeping manager
Period: 01/10/2009 to 6/5/2013

Institute for Tourism and Hotels