Fad Mahfouz

مدير تشغيل مطاعم بخبرة لاكثر من 15 سنة في مجال الادارة

حامل شهادة بكالوريوس في ادارة الاعمال ولدي شهادات ودورات تدريبية في ادارة المشاريع (PMP)، خدمة العملاء (Delivering Customer Excellence)، ادارة وحل المشاكل(Critical Thinking Course).

لدي مهارات ادارية عالية في تاسيس وادارة فريق العمل وادارة اكثر من موقع، هذا وبالاضافة الى قدرتي على تحقيق الربحية عن طريق تحقيق اهداف المنشأة وخفض التكاليف.

SIZAL GROUP, Jeddah, KSA 2021 - present 

A chief group in construction, design and F&B providing unique concepts in the dining industry. Operations Manager 

Led all pre-opening activities encompassing recruitment, training, brand alignment, marketing, safety, revenue generating strategies and managing the whole business side of the restaurant with all its functions and administering the Restaurant Managers. 

Overseeing budgets, cost controls, all restaurant financials, inventories as well as directing marketing, IT, finance and development of the business to ensure the restaurant performs to the highest service level and profitability. Selected Tasks: • Managing the overall administration and efficiency of daily operations of the business including sales, customer service, kitchen operations, marketing, IT, HR, purchasing and warehousing. • Contributing in setting yearly budgets and analayzing P&L Statements. • Preparing Breakeven, Feasibility study, SWOT analysis and consulting in new projects across the group. • Planning and Engineering menus to fulfill customers’ and market needs aligning with company’s profitability. • Managing overseas hiring, deploying required staff, relocating staff between departments and across the group. • Implementing HACCP standards and SOP’s. • Improving the working environment and business processes of the company that contribute in strengthening client relationships and ensures the successful continuance of business operations. • Establishing organizational structures, tasks, processes, preparing work schedules, supervising staff and monitoring & evaluating performance (KPI’s). • Implementing and customizing the ERP software, food costing and pricing. • Negotiating and setting up all contracts with suppliers and services vendors. Page 1 of 3 Fadi H. Mahfouz Temporarily Projects 2019 - 2020 Vitas, Beirut – Lebanon Contracted as business development manager for a leading microfinance institution. Succeeded in optimizing the operational processes across the organization, constructed and trained an operations team throughout Beirut area, and gained a competitive market share. Ghazal Restaurant, Jeddah – KSA Hired as consultant and have succeeded in improving the efficiency of processes, identified revenues expansion opportunities, reduced hiring, designed new menu, and implemented new SOP’s. GOODIES INTERNATIONAL GROUP, Jeddah, KSA 2011 - 2018 A leading F&B group offering renowned iconic upscale restaurants in the region (Lebanese & International food, hot & cold beverages, fresh juices and Icecream). Operations Manager Worked directly for the CEO oversaw the entire business in KSA. Held full planning, operating, HR, marketing, IT, sales, facilities, purchases, warehouses, P&L responsibility, and full food and beverage teams across the company’s 3 businesses. Built and steered an overall team of 183, with 8 heads and empowered them to go above and beyond. Composed detailed business plans and secured financing from the partners. Selected Tasks: • Planned the effective use of human resources by organizing recruitment, placement of required staff and relocating staff between departments and branches. • Improved the organization’s market position and achieved rapid financial growth. • Established organizational structures, tasks, processes, and supervised staff performance (KPI’s). • Hired contractors to perform repairs, trash disposal, pest control, safety and security. • Contributed in budgeting and created market strategy for business development and market research based on SWOT Analysis. Selected Achievements: • Optimized management/labor relations and reduced employee turnover rate by 40%. • Initiated time reduction plan to cut lead times 25%. • Captured a 35% reduction in inventory though process redesign and optimization. • Generated the largest daily sales totals ($93,000) in company history. • Substantially increased productivity while slashed staffing and operational cost by 32% • Implemented and customized ERP software (Microsoft Dynamic Navision). • Successfully founded 2 store openings in 14 months on-time and within budget. Me Services LLC, Abu Dhabi, UAE 2010 - 2011 A strategic partner with the Privatization Services Group (Abu Dhabi Police) providing human resources services for governmental authorities across UAE. Senior Project Management Officer Managed the PMO and provided full responsibility for the successful initiation, planning, execution, monitoring, controlling and closure of all projects. Developed project status reports, periodic budgets, personnel hiring plans and regular communications with top leadership. Selected Tasks: • Handled project contracts, finances and personnel to guarantee projects delivery on time. • Ensured that project/process documents are complete, current and stored appropriately. • Created and executed project plans within the given “scope, cost, schedule” constraints. Selected Achievements: • Authored and Enforced company’s first ever HR policy and procedures manual. • Increased the nationalization ratio in the governmental authorities to 32% of the total number of employees. Page 2 of 3 Fadi H. Mahfouz NAKHEEL PJSC - Dubai, UAE 2007- 2010 Nakheel is one of the world’s master developers and a major contributor to realizing the vision of Dubai for the 21st century. Senior Project Coordinator Administered the operational functions of the day-to-day activities on site, with specific duties related to supply of rocks and filter materials to Nakheel’s thirteen projects stockpile area. Selected Tasks: • Executed the whole site operations including material reception, weighing and barges loading to Nakheel’s marine projects. • Supervised and reported the performance of suppliers, transporters and consultants. • Prepared rock supply department quarterly reports and audited all reports pertained to supply, loading and offloading of materials to Nakheel’s projects. • Managed the staff and arranged for the Health and Safety adherence. Selected Achievements: • Surpassed management’s expectations in optimizing the site operations. • Reduced operational deficiencies by 23% after identifying multiple application issues. • Investigated a unique case that led to a police investigation and court action against the perpetrator. LEMATIC GROUP, Beirut, Lebanon 2004 - 2006 Lebanese multinational manufacturer of home and commercial appliances that designs, develops, markets, and distributes its products to more than 50 countries. Key Account Manager Appointed to oversee a portfolio of assigned customers locally and internationally, develop new business and actively seek new sales opportunities. Selected Tasks: • Managed the Middle East Region’s key accounts. • Negotiated with customers on commercial matters. • Analyzed the incoming letter of credits (L/C), contacted customers, banks, inspections institutes, insurance companies and shipping agents to ensure on time delivery. • Prepared proposals concerning commercial and technical specifications. Selected Achievements: • Constructed a solid and trusting relationship between major key clients and the company. • Exceeded sales targets averaged more than $2.7 million in annual.

Bachelor of Business Administration (BA) The Lebanese University, Beirut, Lebanon (1999-2003) 

Professional Training and Development PMP – Knowledge Core Training Institute, Jeddah, KSA (certification is under process) 

Critical Thinking Course – George Washington University, Dubai, UAE 

Delivering Customer Excellence Workshop – Nakheel Development Center, Dubai, UAE 

ETS Major Field Test – The United Nations, Beirut, Lebanon