Faisal Manzoor

Jeddah, مِـنْـطَـقَـة مَـكَّـة الـمُـكَـرَّمَـة

عن Faisal Manzoor:

To utilize my capabilities and experience to maximize the customer satisfaction and the goodwill of the organization where I work and strongly strike for self-developing plan to achieve higher administrative position in reputable international chain.

More than 14 years working in a hospitality industry as a Housing compounds Manager and then later on Catering industry worked as a Catering Projects Manager and now become Restaurant and Banqueting Operations manager since 2013.

Through my career I worked for some of the famous chains such as Belleview compounds, Reem housings, Al-Nakheel compounds, Karam Fedics industrial catering and life support and Sunset Hotel Jeddah.

Banquet and Catering operations Manager

الخبرة

Banquet, events and Catering Operations Manager

Sunset Hotel Jeddah.

September 2013 – Present (8 years 5 months)

Sunset Hotel Jeddah – 55 Suites, 04 banquet halls, Restaurant and 02 meeting rooms,

Sunset Hotel Jeddah
Communicates effectively with guests, clients, government officials and other important individuals to ensure satisfaction in service and product.
Organizing the hall’ events as per the monthly & annual plan & controlling low and high demand periods.
Conducts daily briefing and de-briefing and weekly meeting for all service associates in the outlet.
Organizing the daily Banquet’s events as per the operational predict.
Reads and understands the monthly Profit and Loss Report, and monitors controllable costs through these reports.
Recommending corrective actions for unfavorable variances in budget commitments.
Making sure that the setup of all Banquets’ venues is on time
Prepares effective duty roster to ensure sufficiency of manpower in accordance to volume of business.
Establishes two way communications with related departments like Banquet, Kitchen, and other outlets.
Making daily checks to ensure that everything is done according to the standards.
Communicates effectively with guests, subordinates, immediate superior and other section heads.
Prepares daily cover count and revenue report for the outlet.
Attends daily F & B briefing, weekly F & B Meeting and all other training sessions and meetings required for the position.
Maintains a good coordination & cooperation with other depts.- Applies the ISO quality certification requirements.
Manages time effectively, by meeting deadlines on time.
Administers personnel action, on leaves, overtime requests, disciplinary actions and commendation.
Taking responsibility for the business performance of the restaurant.
Analyzing and planning restaurant sales levels and profitability.
Preparing reports at the end of the shift/week, including staff control, food control and sales.
Creating and executing plans for department sales, profit and staff development.
Planning and coordinating menus.
Coordinating the entire operation of the restaurant during scheduled shifts.
Managing associates and providing them with feedback.
Responding to customer complaints.
Ensuring that all associates adhere to the company's uniform standards.·
Meeting and greeting customers and organizing table reservations.
Recruiting, training and motivating associates
Maintaining high standards of quality control, hygiene, and health and safety.
Checking stock levels and ordering supplies.

Regional Projects Manager
In one of the leading industrial catering and life support Services co.
From 1st July 2012 – 31st August 2013

Managing the catering business in a cost effective, professional and profitable manner,
Customer relationship on high level of their satisfactions,
Best quality of service providing to all of the clients,
Negotiating and finalizing the catering contracts,
Reviewing the logistic deportment procurement procedure to ensure that they permit timely deliveries of required food supplies and materials at the cost effective price,
Defining and documenting the duties and responsibility of each employee reporting to the operation manager,
Developing and implementing creative business developments programs for expending catering and hospitality business,
Preparations or monthly invoices for each project and credit collection,
Preparation of time sheets for all the staff and salaries handing over on time,
Manage all the regional catering projects and satisfied the clients on high level or services.
Best quality food provision to all the members, food materials handling with hygienically and with HACCP. Dealing with suppliers credit cash handling, monthly invoices and credit collection
Looking after all the equipment's and vehicles and arranging timely maintenance,

Daily exercise:
Manage all the regional catering projects and satisfied the clients on high level or services. Best quality food provision to all the members, food materials handling with hygienically and with HACCP. Dealing with suppliers credit cash handling, monthly invoices and credit collection,

Worked as an executive housing compound Manager at Al-Nakheel Housing Madina Saudi Arabia

From August 2008 to March 2012.

Real estate marketing for rent of villas / rooms
Allocation and controlling of petty cash / budget
Responsible for provision of furnished / unfurnished villas to customers
Negotiation for leasing contracts
To conduct rental analysis and ensures market based strategy for rent
Identification of such opportunities which could give maximum return on investment
Property and land sales for other companies
To Identify prime real estate opportunities for the development of residential units
Organization development through effective management
Strengthening the relations of compound’ management and tenants
Target marketing for specific customers and special package strategy to boost stakeholders’

profit

Evaluation of facilities with respect to real estate market
Responsible for receiving / departure of delegations
Allotment of Villas / Rooms as per company procedures
Managing Inventory and record keeping
Responsible for maintenance of compound’ transport fleet
Procurement of Furniture and home appliances
Responsible for Electricity and water supply to the camp
Overseeing the daily movement of employees to / from sites
Ensure discipline in the camp
Responsible for provision of healthy environment to the tenants
To ensure good working conditions and availability of first aid kit
Co-ordination with Saudi National Guards on Security matters
Responsible for new arrivals/departures
To ensure distribution of Compound circular / SOPs etc

Worked as compound Manager in Reem housing Jeddah Saudi Arabia

From July 2005 to July 2008.

Manager of Operations with expertise in executive housing facilities, preventive maintenance,
Operational staff management transport, Managing courier services, Admin ware house Management,
Controlling Inventory Management system, Event Management, VIP’s protocol/handlings, Utility installations/ R & M,

Strong customers relation in the market
Maintain waiting list for inquiries.
Follow-up daily operation and maintenance
Follow up dues with companies and customers
Preparation of vacant units
Expert in facilitating change in a workforce to support operating, financial and quality objectives.
Excellent communicator, with emphasis on building strong client relationships internally and externally.
Developed core competencies, established benchmarks, designed and delivered training plans.
Provided leadership and direction of cross-functional process teams establishing all improved business processes.
Managed and monitored resources along with the timelines & service level performance.
Designed programs to enhance service and support processes.

Worked as Compound supervisor in Belleview executive compound Jeddah

From September 2003 to Jun 2005.

Office administrator
Supervising day to day maintenance and cleaning
Operational staff management
Supervising transport system
Quick response on clients complains and requests
Managed inventory and reservations.
Handled sales and information’s in reservation System
Weekly & Monthly Forecasting
Responsible for villa's renting/reservation management
Trained villa's & room reservations and reception associates on telephone skills
Responsible for Guest comforts/Complaint handlings.
Key inventory & Cash handlings
Providing assistance to Front office Manager on day to day operations.