Ghulam Ahmed

To obtain a challenging and responsible position working for a company that can offer  an opportunity for growth and a successful career in the industry.

·        Acknowledge all the emails and setup all handling associated service request.

·        Answer and direct calls daily with goals including selling aircrafts and charter aircrafts plans, next upcoming  aircraft schedule, managing customer accounts and cancelling accounts.

·        Provides clients with quotations and special pricing as per request.

·        Fielded customer complaints and issues, with +90 % of issue resolved to customer satisfaction.

·        Maintained friendly and positive attitude at all the times, with unhappy and unruly customer.

·        Memorized entire line of company products and services including prices and special discounts.

·        Arranging hotel and transport bookings for the crew.

·        Request aircraft slots landing permits and overfly.

·        Coordinating changes to flight itineraries with appropriate Air Traffic Control (ATC).

·        Ensure that FBO One is updated with all aircraft operational details.

·        Monitoring and supervising the arrival, parking, refuelling, loading, and departure of all jet aircraft.

·        Operate Air-to-ground radio and relay all relevant information customer service agents.

·        Assist with passenger transfer/baggage when required.

·        Monitor weather conditions and issue advisories to Ramp and Customer Services.

·        Requesting crew & passenger visa.  

·        Implementing airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.

·        Assisting in the training of new FBO operation staff and managing their tasks on duty.

·        Assisting in respond to aircraft and medical emergencies.

Higher diploma in Accounting and Banking.

Personality Development from British Council Dubai.

Aviation Security Training from Emirates Aviation Group security Dubai UAE 

Customer service training from Coverdale Deutschland Seminar Dubai UAE