Mustafa Al Ashoor

Responsibility:
keep computer systems running smoothly and ensure users get the
maximum benefit from them
install and configure computer hardware operating systems and
applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or
over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving
hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant
reports
follow diagrams and written instructions to repair a fault or set up a
system
support the roll-out of new applications
set up new users' accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third
parties, if appropriate)
priorities and manage many open cases at one time
rapidly establish a good working relationship with customers and
other professionals, such as software developers
test and evaluate new technology
conduct electrical safety checks on computer equipment
Manage Emails and Users on Office 365
Continuous synchronization of user files on the cloud
Manage Cisco IP Phones of Users
install and Configure internet Modem and follow all communications
issues with the provider relate to our branches
Inventory for accessories computers and laptops
Purchase Equipment and licenses related to IT
Manage Attendance Machine of employees
Coordination & Daily Report
Solve and check the latest update antivirus of the system's users

Solve all problems of users install all software Hardware Printers and
accessories devices. upgrade PCs and Laptops. Install a series type of
windows with the configuration, daily report, check backup, and
purchase equipment related to Pcs and Accessories

PROJECTS
Upgrade systems to all users from windows 7 to windows 10.
Install and upgrade all Employees' systems to Microsoft 365.
Guide Users on how to use OneDrive Teams Yammer & Planner
POSITIONS AT SIGMA
IT Technician Sep 2007 to 2012
Help Desk Administrator & Junior Network admin - Present

January 2006
Diploma : Networking
Al-Alamiah institute, Dammam,
Eastern Province

COURSES
ITIL Foundation Course
CompTIA Network
MCSA Training with practice international Training Institute in Dubai
Key Learning Points:
Installing and Configuring Windows Server 2012
Administering Windows Server 2012
Configuring Advanced Windows Server 2012 Services
Network Administration Course six months from SBM :
IT foundations
Windows 2003 and Linux Systems
Oracle DB administrator
Networking
Security
Personal & Business Skills
Microsoft Certified Professional Transcript :( MCP)
Description
Installing, Configuring, and Administering Microsoft Windows XP
Professional
Implementing managing maintaining a Microsoft Win 2003 network
infrastructure
TS: Exchange 2007 configuration