Norah Shaker

Experienced IT Support Specialist skilled in overseeing business computer systems and offering external
and internal support to the system's users. Detail-oriented, organized, and meticulous employee. Works at
a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

• IT Support Specialist
  Cruise Saudi, Jeddah
  Responsible for providing technical support for a full range of business technology, including computer
  systems (hardware and software), telecommunications circuits, mobile devices, telephone systems,
  and audio‑visual equipment.
  Integrated new systems and operation plans with strategic objectives to deliver improved operational
  and financial results.
  Integrated new methods, practices, and systems to reduce turnaround time.
  Identified new and more cost‑effective suppliers through participation in industry networking events.
  Nov 2021 - Present
   
• IT Support Specialist
  Alnahdi Medical company, Jeddah
  Tamheer trainee.
  Sep 2021 - Nov 2021
  IT Support Specialist
  Ministry of commerce and investment, Riyadh
  Providing technical assistance.
  Support computer systems, hardware, or software.
  Response to queries runs diagnostic programs, isolates problems, and determines and implements
  solutions.
  Jan 2019 - Jan 2021
   
• IT Support Specialist
  Thamer international school, Jeddah
  Monitoring and maintaining the computer systems and networks of the school,
  Install and configure computer systems,
  Diagnose hardware and software faults.
  Solve technical and applications problem, either over the phone or in person.
  May 2014 - Mar 2017
   
• Administrative Assistant
  Abdulnasser M. N. Alammari Est., Jeddah
  Created PowerPoint presentations for business development purposes
  Organized weekly staff meetings and logged minutes for corporate records
  Executed record filing system to improve document organization and management
  Managing and distributing information within the office.

• Bachelor of science - Public Administration
  King Abdul-Aziz University, Jeddah
   
• Diploma of Programming.
  Al-Thqafi Training Center, Jeddah