Ruba Shbair

Personable and knowledgeable IT support technician with over 11 years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99% of issues without transferring to Tier 3 support. Seeking to provide expert technical support to enterprise organizations as the L3 tech support engineer at Alkhaleej Training & Education Co.,

Alkhaleej training & Education Co.,
IT Technical Support
2011-2023
responsible for overseeing and managing computer systems and providing adequate support to systems’ users.
The kind of assistance an IT support specialist offers may be of internal assistance, directly working with the staff that makes use of the computer systems.
performing and completing various types of complex, analytical, and technical duties.
providing assistance and maintenance to all computer systems and hardware or software within an organization.
responsible for carrying out several important tasks which may include installing, configuring, and updating hardware and software, as well as handling technical issues that are related to the equipment that may come up on a daily basis.
providing support which involves offering support to computer system users which may be with hardware, such as desktop computers, printers, scanners, or handheld devices, or it may also be with software programs.
maintaining and upgrading systems, which requires him or her to ensure that current systems are up-to-date and running smoothly, and upgrading the system and its components when the need arises.
maintaining, backing up, and securing databases, and restoring files when needed.
Test Center Administrator
Take responsibility for administering all examination/assessment aspects of qualifications within their own areas by reading regulations and procedures. Manage exam and test sessions, ensuring compliance with exam regulations by candidates and invigilators, preparing for and assisting with inspections, reporting exam room incidents including malpractice, assessing special consideration cases and making/monitoring applications
Collect, check and accurately enter results data on the system
Assist in running examination sessions in support of the team as a whole, working flexible hours during peak exam and results periods to facilitate the efficient running of examinations
Receive, store securely and prepare exam papers and other stationery and materials
Computer Instructor
IC3, CIT: Microsoft Office (Word, Excel beginner & advanced, Powerpoint, Access and databases)
Diploma: Introduction to Application , Advanced Computer Application)
Data entry Course(6 months), Using Computer in Office Course (3 months) Planning lessons and activities and worksheets
Invigilating and grading projects, quizzes, and examinations.

Bacholrer Information Technology Alquds Open University
 

2002-2006.

3.4/4 GPA