zakaria alyahyawi

I have 17 years of experience in IT technician, technical, administrative, supervisory, and entrepreneurial fields, and I aim to work in an advanced professional organization where I share leadership knowledge and skills. Cultures at all levels and I am the fastest in learning and teaching others I always seek to develop myself and attend courses in different fields and advanced thinking with interpersonal skills and multitasking.

information technology project

Arabic Computer System.                       July 2020 — Present.

IT Technical Support Supervisor.
IT Technical Support Supervisor, at Arabic Computer Systems I am managing 18 employees & 205 users and 13 Branches.
 

Technical:
 

Responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems.
Support the IT Department in its efforts to ensure the quality and delivery of IT systems.
Provide day-to-day support for all internal IT systems employees & users &, minimizing any system outages.
Review the tasks assigned to the IT department staff to ensure their accuracy and quality.
Understand various IT troubleshooting and provide technical support.
Designing and development data center.
Technically Strong in routers, switches, and Servers to solve the problems.
Collaborate with team members in sprint planning, review, and retrospective.
Raise issues to Technical and Group Leads when difficulties arise.
Internal training for all IT staff improves productivity.
Building network infrastructure and maps.
Managing, coordinating, and preparing the IT department's staff to provide daily support to users.
 

Practical:
 

Negotiate and communicate with third-party software providers for new software's and troubleshooting
Proactive in guiding identification and tracking (Risks and Issues)
I have a good knowledge of Cisco-based routing and switching to help my team.
Good knowledge of HW Capacity Planning and life Cycle management
Excellent communication skills and problem-solving ability.
Provide project reporting to management and stakeholders
Providing both verbal and written communications regarding project status, risks, and issues
Develops technical talent and leadership capabilities in team members, and ensures a highly motivated team through coaching and mentoring
Implement systems and programs to increase usability and accessibility and experiment with new solutions with relevant agencies.
Provide technical guidance and solution to development team members for any technical queries.
Reassess all ITD employees to improve the quality of work.
Improve the quality of work in the facility.
Develop and implement the Company's procedures and policies.
Attend meetings, a piece of training, or seminars.

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Arabic Computer System.                                        Oct 2019 — Jun 2020

IT Technical Support Team leader
IT Technical Support Team leader, at Arabic Computer Systems I am managing 14 employees & 156 users and 10 Branches.
Technical:
Solve complex problems using structured thinking and data-driven insight.
Finding technical solutions for some of the employees of the facility to facilitate their work and speed up productivity.
Provide full support to IT staff in practical and technical guidance. Building network infrastructure and maps.
Managing, coordinating, and preparing the IT department's staff to provide daily support to users.
Practical:
Expanding selection, and helping to define shape, and execute long-term strategic initiatives.
Working with various stakeholders and teams across the company both locally and internationally.
Business development in a scalable, self-service format.
Allowing teamwork to create solutions with their peers to create scalable solutions.
Reassess all ITD employees to improve the quality of work.

Improve the quality of work in the facility.
Giving morals and guidance.
Review the tasks assigned to the IT department staff to ensure their accuracy and quality.
Coordinate the application of software versions and find quick solutions. Develop and implement the Company's procedures and policies.
Attend meetings, a piece of training, or seminars.

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BAAN Technology & Tradeit.                             Aug 2014 — Jul 2018

IT-Sr. Technical Support
I am an IT-Sr. Technical Support, building six servers from scratch to perfection and managing eight employees.
 

Technical:
 

Provide full support to all staff in practical and technical guidance.
Provide internal training courses for staff to expand knowledge among staff and find solutions.
Building programs for the computer department to facilitate the handling of employees with departments.
Construction of a new network, installation, marking and cables for 37 classes and 205 points.
Make sure Infrastructure communication is complete.
Management, coordination and preparation of the staff section to provide daily support for 450 students.
Managing, coordinating and preparing the department's staff to provide daily support to 48 employees.
Use a stable educational program for students and staff promptly by solving all the problems they face as users and students daily, weekly and monthly examinations.
 

Practical:
 

Write a weekly report to explain what has been accomplished and what has been postponed with a statement of reason and submit it to the Director-General for information.
Giving moral and technical guidance.
Review the tasks assigned to the department staff to ensure their accuracy and quality.
Coordinate the application of software versions and find quick solutions.
Develop and implement the Company's procedures and policies.
Attend meetings, a piece of training or seminars.
Work with other departments.

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Rolaco Holding Sa, ITBS.                                      Dec 2011 — Jul 2014

System Administrator
Professional with broad experience and extensive knowledge in cross-functional IT project management, methodologies, and techniques.
Consulting, analyzing, designing and managing IT systems projects.
The leadership of the IT team, delivering wide-ranging core LAN/WAN solutions to organizations.
Over three years of hands-on experience in:
LAN/WAN/WLAN network, database administration.
Knowledge of the latest programming languages and operating systems.
IP/MPLS knowledge of installation and configuration of a variety of IT Cisco switches/routers using engineering installation documentation.
Core Strengths:
Passion for constant improvement.
Ability to solve all IT related issues in a firm.
Excellent, communication and interpersonal skills.
Ability to make good decisions in stressful situations.
Effective team leader with strong analytically and problem-solving abilities.
Flexible and detail-oriented attitude.

Diploma in Computer Science.               Jan 2002. — Jan 2004.

Industrial Secondary Institute in Jeddah.
Networking.
TCP/IP.
Installation and Cabling Labeling Network
Computer Hardware & Software troubleshooting.
IT Maintenance.
MS, Server 2003.

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PMP April 2020 — April 2020

Skills .Expertise House At King Abdulaziz University
Project Management Professional & eligible for 35 Professional Development Unit ( PDUs).