Business Technical Support Specialist - Riyadh, المملكة العربية السعودية - valuable capital financial company

valuable capital financial company
valuable capital financial company
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

Job Requirements:

Responsibilities:


  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Follow the SLA for issues with respect to the severity.

Educational qualifications:
Bachelor's degree(or above) in computer science or a related field.


Specific knowledge:

  • Proficient in a variety of software and learn how to troubleshoot hardware.
  • Good knowledge in finance, trading and banking.
  • Strong financial markets culture.
  • Strong knowledge of Business Support Systems(BSS).
  • Basic IT knowledge:
  • Understanding of SQL databases
  • Understanding of server architectures

Personal traits and attributes:

  • Be organized and able to remain productive even with multiple tasks.
  • Must work well independently.
  • Good communication skills.
  • Strong problemsolving skills.

Requirements:


  • 23 years working experience.
  • Proven working experience in system engineering, IT support, Fintech or banking industry.
  • Proven work experience with different systems, software, and hardware.
  • Excellent written and verbal communication skills
  • Excellent written and verbal communication skills

Linguistic competence:
Proficient in both English and Arabic with proven proficiency in English.


职位类型:
全职


薪资:
ریال8,000.00至ریال20,000.00(每月 )
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