Bmc Remedy Analyst - Riyadh, المملكة العربية السعودية - DXC Technology

DXC Technology
DXC Technology
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

Responsibilities:


System Administration:


  • Perform system administration tasks, including installation, configuration, and maintenance of the BMC Remedy platform.
  • Ensure the stability, performance, and reliability of the BMC Remedy environment.

Configuration and Customization:


  • Develop and implement customizations, including forms, fields, and business rules, to enhance system functionality.

Incident and Problem Management:


  • Administer incident and problem management processes within BMC Remedy, including ticket handling, escalation, and resolution.
  • Implement best practices for incident and problem management to improve service quality and minimize disruptions.

Change Management:


  • Manage change management processes within BMC Remedy, including change request handling, approval workflows, and tracking.
  • Ensure changes are implemented efficiently and accurately while minimizing risk to the organization.

Reporting and Analytics:


  • Develop and maintain reports and dashboards within BMC Remedy to provide insights into service performance and trends.
  • Analyze data to identify areas for improvement and optimize service delivery processes.

Integration and Automation:


  • Integrate BMC Remedy with other IT systems and tools to streamline processes and data exchange.
  • Develop automation scripts and workflows to improve operational efficiency and reduce manual effort.

Qualifications:


  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 8 years of experience as a BMC Remedy Administrator or Specialist, with a focus on both operations and development.
  • Strong knowledge of IT service management principles and practices, particularly incident, problem, and change management.
  • Proficiency in BMC Remedy administration, configuration, and customization, including BMC Remedy ITSM modules.
  • Experience with BMC Remedy development tools, such as BMC Developer Studio.
  • Excellent problemsolving skills and the ability to work collaboratively in a fastpaced environment.
المزيد من الوظائف من DXC Technology
انظر جميع وظائف DXC Technology