Customer Success Specialist - Riyadh, المملكة العربية السعودية - Aramex

Aramex
Aramex
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

Purpose of the Job:

Manage the customer interaction to enhance the customer experience across different delivery channels.


Responsibilities:


  • Analyze customer service teams interactions with their customers Relay to customer service country recommendation to enhance the customer experience on local level
  • Advise countries in relation to restructuring the customer service team to route the requests to the right responsible team
  • Participate in setting the customer experience survey questionnaire
  • Work with the station to prepare customer data for surveys and ensure the right sample size
  • Interact regularly with the 3rd party conducting the customer experience survey to get information and provide them with needed data
  • Participate in the analysis of the customer experience survey and work with the station to set the action plan
  • Writing the questionnaire and customize the scenarios along with the customer service manager in the country for the mystery shopping survey
  • Analyze outcome of the mystery shopping survey and coordinate with the country to set their actions

Job Requirement:


  • Bachelor's degree in business or any other field
  • Min. 1 years years of relevant working experience preferably in Logistics industry
  • Fluent in English. Additional language a plus.
المزيد من الوظائف من Aramex
انظر جميع وظائف Aramex