Biomedical Engineer Internship - Jeddah, المملكة العربية السعودية - Abbott Laboratories

Abbott Laboratories
Abbott Laboratories
شركة تم التحقق منها
Jeddah, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
فترة التدريبSHIP
وصف
Job Description Summary

  • Primary Function:
  • Primarily responsible to perform installing, maintaining and troubleshooting of ADD instruments as well as customer satisfaction within a given area. Is anxious to find solutions to minor reagent problems.
  • Works in a defined territory and be able to take extra projects within the service organization as requested by Service Manage.
  • Job Description
  • Job Description

Products/Strategy planning responsibilities:

Should have knowledge of Bio Medical Instruments and their functionality, Be Able to demonstrate all operational capabilities of the instruments


Sales activity responsibilities:

Responsible to achieve Service Sales Target as assigned


Projects implementation responsibilities:


  • Represents Abbott in a professional manner at all time to develop and preserve a favorable customer relationship and achieve customer satisfaction.
  • Supports the service team and ensures success by coaching and counseling them.
  • Performs emergency repair and preventative maintenance at customer site.
  • Performs modification and engineering updates at customer site.
  • Prioritizes service calls within assigned area.
  • Prepares detailed documentation of each service call. Sells service agreement renewals
  • Identifies situations creating customer dissatisfaction and implements corrective action to resolve
  • Implements major product upgrades relative to their assigned product group
  • Work as Technical coordinator and advisor for specific product group
  • Monitor the Spare parts usage and inventory for his product and as per Abbott standard.
  • Create ideas and action plan to improve the Service department and customer satisfaction.

General Responsibility:

To comply with company policies and procedures and maintain quality ethics goals


Accountability:

Impact customer satisfaction with Abbott products. This position requires efficient and effective communication with Abbott users including operators of the equipment. Failure to perform may have a negative impact on market share and product sales


Background:

Experience in troubleshooting as well as contacts to customers are of advantage knowledge of the diagnostics market, electronic, mechanical and chemical knowledge, minimum 4 years' experience in ADD


Education:

University or college degree Biomedical Engineering


Competencies:


  • Field Service Experience
  • Excellent Customer Relation Management
  • Leadership Skills and Organization
  • Communication Skills

Know the Business:

Understand both customers and market. Decision based on facts on logical experience. Identifies problems and trends


Drive for Results:

Sets higher goals and achieves with quality. Focus on performance indicators. Assessment and self-assessment knowledge


Innovation:

Establish innovative ideas and programs to increase customer satisfaction and service department effectiveness.


Team work:

Create a Positive Team Work environment within Service Department plus Sales and Marketing to synchronize efforts of achieving company goals
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