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    Client Services Internships 2024 - Midrand, المملكة العربية السعودية - SACAA

    SACAA
    SACAA Midrand, المملكة العربية السعودية

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    SACAA: Client Services Internship Programme 2024



    Responsibilities:

    • Provide front line support – walk-in centre, contact centre and written correspondence
    • Provide customer services in line with the SACAA policies and procedures of the Client Relationship Management section.
    • Track all customer queries in the approved CRM system until queries are closed
    • Professionally respond to requests from both external and internal customers
    • Evaluate customer satisfaction through approved tools and systems.
    • Prepare documents
    • Collate information for reporting
    • Package documentation required for meetings and other departmental engagements
    • Circulate required information and documentation throughout the department and keep accurate record thereof
    • Receive and relay documentation and information to applicable recipients in the department
    • Develop and maintain a proper filing system to ensure accurate retrieval of information as and when required
    • Screen, classify and record documents for easy access and tracking
    • Coordinate functions and meetings for the department
    • Ensure all documents are properly filed

    Requirements:

    • Grade 12 / Matric
    • National Diploma or Degree in: Marketing, Business Managements or Client Services related qualification
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