Customer Support Representative - Riyadh, المملكة العربية السعودية - AlGooru
وصف
AlGooru is hunting for the next generation of CX talents
We're looking for a Customer Support Representative
A bit about us
Main responsibilities
- Managing customer queries and complaints
- Processing modifications for deals and escalate complaints across a number of communication channels
- Building a healthy relationship between AlGooru and the parents/students
A day in your life
- Keep records of customer interactions, transactions, comments, and complaints
- Continuously improve and optimize ticketing system and chat tools by raising challenges and providing actionable solutions
- Provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Provide information about services
- Assist with Technical issues
- Handle refunds
- Address billing concerns
- Answer questions about Terms & Conditions and Policies
Requirements:
Experience needed
- A proactive approach to support
- A+ listener
- Advanced communication and interpersonal skills
- Empathy and patience
- Great organizational & time management skills
- Familiarity with CRMs and internal databases
- Hustle mentality
- The drive to succeed
- General assessment form (510 minutes)
- Chemistry meeting minutes)
- Technical interview minutes)
- Technical assessment
- Offer extended to successful applicants
Benefits
Role benefits
- Work from anywhere
- Unlimited paid sick days
- No clocking in/out
- ESOP shares
- Laptop fund
- Fast promotions (like really fast)
- Enjoy monthly Pizza Fridays
- Learn anything online and expense it on us
- Travel for company events and get reimbursed
How to gain extra Gooru points
- Demonstrate your entrepreneurial, hustling, and energetic spirit
- Prove your ability to take full ownership of your role without the need to be micromanaged
- Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us.
- Be extra organizedlike extra
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