Customer Facing Trainer - المملكة العربية السعودية - Nestle Operational Services Worldwide SA

Nestle Operational Services Worldwide SA
Nestle Operational Services Worldwide SA
شركة تم التحقق منها
المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف
You're energized by challenges, creative brand-buildingand great coffee?


The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee - just like a skilled barista.

From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy:

exceptional coffees, smart and stylish coffee machines and personalized, exclusive services, has revolutionized the way people enjoy their coffee and has evolved from pioneer to being the reference in portioned premium coffee.

Nespresso worldwide since its launch has enjoyed growth year on year. Our ambitions for coming years are sky high.

Currently we are looking for
Learning & Development Specialist with the mission to:


Contribute to the company strategy with an Omni-channel approach, driving knowledge, competencies & behaviours dictated by the strategic roadmap and the competitive scene with focus on Sales & Service competencies for Customer Facing employees as per HQ directions, and develop local programs adjusted to specific market needs.


A Day in the Life of a Learning & Development Specialist:

Training Deployment

  • Contribute to the local deployment plan of global trainings taking into account the local requirements and constraints of the business.
  • Plan, publish, manage and evaluate the deployment plan and calendar for the departments and communicate plan HR Team.
  • Coordinate, deliver and facilitate localized trainings based on the established plan.
  • Deliver trainings for thirdparties and act as brand ambassadors for external customers.
  • Create local trainings or training modules on request (Product, Sales & Service).

Training Development / Improvement

  • Assessing the skills and knowledge within the organisation and determining what training is needed to grow and retain these skills.
  • Deploy CF Competency Framework to leverage strengths and development needs.
  • Help with the ongoing, longterm improvement of employees' skills, enabling them to fulfil their potential within their organisation.
  • Manage feedback (participant to trainer & trainer to Training Manager) in a timely and accurate manner.
  • Analyze and provide recommendations to improve overall training event satisfaction and pedagogical efficiency.

Planning and Organization

  • Manage all logistics (venues, materials etc.) and coordination of training, including communication with key stakeholders in the business and participants.
  • Manage local translation (if required) of training materials.
  • Be responsible for coordination of the branding, packaging, and presentation of all training related initiatives and materials.

Reporting & KPIS

  • Manage all trainings through iLearn
  • Prepare and Analyze the Training Scorecard including Training effectiveness

What will make you successful

  • Bachelor degree in Human Resources, Business Management, or any related major.
  • At least 2 years of experience in Training or Learning & Development.
  • Previous experience in delivering training and feedback
  • You speak English fluently with a professional level.
  • Strong communication skills
  • Train the Trainer certified
  • Nespresso is an equal opportunity employer committed to diversity and inclusion.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require.

Nespresso will work with you to ensure that you are able to fully participate in the process._
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