Manager, Patient Relations - Medina, المملكة العربية السعودية - King Faisal Specialist Hospital and Research Centre

King Faisal Specialist Hospital and Research Centre
King Faisal Specialist Hospital and Research Centre
شركة تم التحقق منها
Medina, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف
Manages, organizes and controls the operations of the Patients Relations Section.

Serve as a patient/family advocate to ensure that patient care is deliver in a professional and courteous manner, respecting the dignity and rights of patients, families and employees.


Essential Responsibilities and Duties:


  • Observes patient satisfaction, suggestions, and complaints. Impacts onhow well patients' treatment is coordinated both internally and externally withother agencies.
  • Provides patients/ families with channels to share their feedbackrelated to their experiences.
  • Creates and maintain effective communication channels with other relateddepartments to facilitate and resolve patients/ families concerns and requests.
  • Serves as a patient advocate and a central resource for informationconcerning patients' rights and responsibilities.
  • Establishes and review internal policies and procedures to ensure patientrelation services are guide by written policies.
  • Conducts short/longrange planning for the Department in accordance withthe Hospital and Division's objectives/goals and implements the DepartmentPerformance Improvement (PI) Program in accordance with the Hospital's overall (PI)Plan.
  • Coordinates and communicates with all Chairmen of Medical Departments withregard to encountered difficulties or complaints in an effort to promotepatient satisfaction.
  • Enhances inter departmental communication and coordination in order toresolve problems and to develop method(s) for fact finding as related topatient's complaints, satisfaction and suggestion.
  • Ensures that patients and outside related agencies are provided withappropriate and timely feedback concerning complaints or enquiries.
  • Educates hospitalwide staff in regard to patients' rights andexpectations.
  • Participates in designing and implementing the hospitalwide CustomerService Program and promotes the concept internally and externally as needed.
  • Follows all Hospital's relatedPolicies and Procedures.
  • Participates in self andothers' education, training and development, as applicable.
  • Performs other related dutiesas assigned.

Education:

Master's or Bachelor's Degreein Public Relation,Hospital Administration, or other related discipline is required.


Experience Required:


Grade 11:


Five (5) years of related experience withMaster's, or seven (7) years with Bachelor's Degree, including two (2) years ina Senior/Supervisorycapacity position is required.


Grade 12:


Seven (7) years of related experience withMaster's, or nine (9) years with Bachelor's Degree, including four (4) years of(Grade 11) experience is required.


Other Requirements(Certificates):

Saudi National Only.
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