Innovation & Service Design Consultant - Riyadh, المملكة العربية السعودية - TAM Development Co.

TAM Development Co.
TAM Development Co.
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

TAM is a public impact partner for government entities, designing and delivering innovative holistic programs to inspire, engage and empower citizens.

For over a decade, TAM has been the partner of choice for 50+ government entities.

Our agility, expertise, and holistic approach have helped smoothen the processes and paths of Saudi public impact initiatives operating under the Vision 2030 umbrella.


We are currently looking for Innovation & Service Design Consultant, who will manage, run and continuously improve the service design and business process innovation activities.


Requirements:


Key responsibilities and objectives:


  • Plan, lead and manage service innovation projects and activities
  • Work closely with product/service owners and clients helping them realize their service goals
  • Continuously improve the process of innovation and service design
  • Manage the innovation pipeline by collaborating with stakeholders and service owners
  • Plan, lead and manage service design projects and teams
  • Engage with clients through presentations, facilitating workshops and cocreation sessions
  • Develop design strategy collaboratively with clients, and design team
  • Build stories to communicate research, service vision & concepts and design rationale behind them
  • Ensure high quality of work, adhere to design standards, meet stakeholder user needs and correspond to project briefs
  • Develop new service design methods and practices to improve design track
  • Continuously improve the process of innovation
  • Design and facilitate business innovation workshops, ideation workshops and design sprints
  • Conduct design research (quantitative and qualitative research activities) including user interviews, usability tests, surveys, research reports and personas
  • Advocate for usercentered design and innovation within the organization
  • Transfer design solutions into BRSD documents

Requirement
s:


  • 5+ years of proven track records in similar position
  • Work experience in: Innovation Management and Service Design, Design Thinking Process and tools, Agile delivery methodologies; User Experience, Customer Experience and Service Design; Service Blueprinting; Customer journey mapping; Concept development (sketches, storyboards, rapid prototyping and mockups)
  • Language Skills: Advanced proficiency in English and in Arabic
  • Excellent skills in digital office tools
  • Excellent interpersonal skills
  • Great presentation skills
  • Excellent planning and designing skills
  • Strong crossfunctional collaboration and relationship management ability
  • Good knowledge of business performance measurement techniques and methodologies

Competencies:


  • You enjoy working in a fastpaced and sometimes demanding environment, and you have the ability to juggle multiple priorities
  • You can selfmotivate and work autonomously while appreciating guided coaching and collaborative teaming
  • Very attentive to details, structured and wellorganized
  • Strong analytical and problemsolving skills
  • Strong influencing, negotiation and communication skills (written, verbal, presentation)
  • A skillful listener and strong at facilitating discussion
  • You are a strong networker, not afraid of sharing ideas and knowledge
  • People oriented and value driven
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