Information Technology Technician Iii - Riyadh, المملكة العربية السعودية - King Abdullah bin Abdulaziz University Hospital

King Abdullah bin Abdulaziz University Hospital
King Abdullah bin Abdulaziz University Hospital
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

Job Purpose:

Contribute to problem resolution by giving in-person, hands-on support to communications, Audiovisuals and related technologies.


Key Accountabilities & Responsibilities:


  • Provide 24/7 IT Technical Support as scheduled by the manager and follow the time frame (SLA) to complete all services request or incidents based on the agreement.
  • Respond to Call Center and receive all calls related to IT technical support.
  • Troubleshoot all technologies issues.
  • Connect and set up hardware or software as requested by the customer and approved by the customer services manager.
  • Establish and enforce CSC service levels agreements in consultation with end users to establish problem resolution expectations and timeframes.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Track and analyze trends in CSC requests and generate statistical reports.
  • Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
  • Attend training seminars, conferences, and trade shows to broaden knowledge of current and future CSC issues and technologies.
  • Train, coach, and mentor CSC Technicians and other junior staff.
  • Respects patients and their families to promote a patientcentered care culture.
  • Participates in and supports quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.
  • Performs other related duties as required.

Job Qualifications and Experience

Minimum or Required:

One Year Diploma in the field of Communications, information sciences, or a related field. With 2 Years of Experience.


Preferred:

(2) Years Diploma in the field of Communications, information sciences, or a related field. No Experience Required
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انظر جميع وظائف King Abdullah bin Abdulaziz University Hospital