Assistant Store Manager - Tabuk, المملكة العربية السعودية - NEOM

وصف

Key Responsibilities

Professionalism and Service Excellence

The Assistant Store Manager is a vital contributor to our team's success in the luxury retail space. The role demands a passionate, driven individual with a deep understanding of luxury fashion, a keen eye for detail, and an unwavering commitment to customer service.

Main Responsibilities

Sales and Customer Service:

• Assist in meeting and exceeding store sales goals.
• Provide an elevated customer service experience, ensuring client satisfaction.
• Develop and maintain long-term relationships with our clientele.
• Write sales and customer reports and make recommendations for improvements.
• Interact with customers and resolve complaints or grievances, handle customer inquiries, complaints, and returns gracefully
  
  

Operations:

• Help in ensuring daily store operations run smoothly and efficiently.
• Support in inventory management and ensures stock accuracy.
• Assist in processing and merchandising new shipments.
• Write sales and customer reports and make recommendations for improvements
• Ensure store is maintained at the highest standard of cleanliness and
• presentation.
  
  

Leadership & Staff Development:

• Support the Store Manager in training and developing staff to
• maximize potential.
• Supervise and train staff.
• Assist in the recruitment, onboarding, and orientation of new staff.
• Lead by example in terms of dress code, punctuality, and professionalism.
• Review staff performance and offer constructive feedback
• Collaborate with team leads on setting and achieving team-specific goals.
  
  

Administrative:

• Support the Store Manager in preparing and analyzing sales reports.
• Assist in rostering, payroll, and other administrative tasks as needed.
• Adhere to company policies and procedures
  
  

Visual Merchandising:

• Collaborate with the visual merchandising team to maintain and update store displays to align with brand guidelines.
• Organize sales and product demonstrations
• Assist in planning and executing in-store events and promotions.
  
  

Competencies Requirement (Skills, Qualifications and Experiences):

Education:

• Bachelor's degree in Business, Fashion, or a related field.
  
  

Experience:

• Minimum 3 years of experience in luxury retail management.
• Previous experience in luxury retail, preferably in a management or supervisory role.
• Familiarity with the latest trends in luxury fashion.
  
  

Soft Skills:

• Exceptional interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• A passion for fashion and an understanding of luxury market dynamics.
  
  

Hard Skills

• Basic understanding of retail financial metrics.
• Proficient in Point-of-Sale (POS) systems and Microsoft Office Suite.
• Arabic, fluent English.
  
  

Personal Attributes:

• Passionate about fashion and luxury.
• Professional, positive, and approachable demeanor.
• Strong work ethic and a team player.