وظائف
>
Jeddah

    Mgr-Front Desk - Jeddah, المملكة العربية السعودية - Marriott International

    Marriott International
    Marriott International Jeddah, المملكة العربية السعودية

    منذ أسبوع

    Marriott International background
    دوام كامل
    وصف
    Additional Information Saudi National
    Job Number
    Job Category Rooms & Guest Services Operations
    Location Le Méridien Jeddah, Medinah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP
    Schedule Full-Time
    Located Remotely? N
    Relocation? N
    Position Type Management


    JOB SUMMARY
    Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.

    Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.

    Ensures guest and employee satisfaction and maximizes the financial performance of the department.


    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
    OR


    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    CORE WORK ACTIVITIES

    Maintaining Guest Services and Front Desk Goals

    • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
    • Develops specific goals and plans to prioritize, organize, and accomplish your work.
    • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
    • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
    • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
    • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

    Supporting Management of Front Desk Team

    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
    • Encourages and building mutual trust, respect, and cooperation among team members.
    • Serving as a role model to demonstrate appropriate behaviors.
    • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
    • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
    • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

    Ensuring Exceptional Customer Service

    • Provides services that are above and beyond for customer satisfaction and retention.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Responds to and handles guest problems and complaints.
    • Sets a positive example for guest relations.
    • Empowers employees to provide excellent customer service.
    • Observes service behaviors of employees and provides feedback to individuals.
    • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
    • Ensures employees understand customer service expectations and parameters.
    • Interacts with guests to obtain feedback on product quality and service levels.
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    Managing Projects and Policies

    • Implements the customer recognition/service program, communicating and ensuring the process.
    • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
    • Supervises same day selling procedures to maximize room revenue and control property occupancy.
    • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

    Supporting Human Resource Activities

    • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
    • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
    • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
    • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
    • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
    • Participates in employee progressive discipline procedures.

    Additional Responsibilities

    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
    • Analyzes information and evaluating results to choose the best solution and solve problems.
    • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
    • Performs all duties at the Front Desk as necessary.
    • Runs Front Desk shifts whenever necessary.
    • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


    At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life.

    Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination.

    We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team.

    If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien.

    In joining Le Méridien, you join a portfolio of brands with Marriott International.

    Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Marriott International, Inc

    Mgr-front Desk

    منذ أسبوع

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **رقم الوظيفة** · **التصنيفات** Rooms & Guest Services Operations · **الموقع** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia عرض على الخريطة · **الجدول الزمني** Full-Time · **هل تقع في مكان بعيد؟** N · **إمكانية الانتقا ...

  • Marriott International, Inc

    Mgr-front Desk

    منذ أسبوع

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Pos ...

  • Marriott International, Inc

    Mgr-front Desk

    منذ 4 أيام

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Pos ...

  • Marriott International, Inc

    Mgr-front Desk

    منذ أسبوع

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Pos ...

  • Marriott International, Inc

    Mgr-front Desk

    منذ أسبوع

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Pos ...

  • Marriott International, Inc

    Mgr-front Desk

    منذ أسبوع

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **رقم الوظيفة** · **التصنيفات** Rooms & Guest Services Operations · **الموقع** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia عرض على الخريطة · **الجدول الزمني** Full-Time · **هل تقع في مكان بعيد؟** N · **إمكانية الانتقا ...

  • Marriott International, Inc

    Mgr-front Desk

    منذ يومين

    Marriott International, Inc منطقة مكة المكرمة, المملكة العربية السعودية

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** ...

  • Marriott International, Inc

    Supervisor-front Desk

    منذ يومين

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Le Méridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición* ...

  • Marriott International, Inc

    Clerk-front Desk

    منذ 4 أيام

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **رقم الوظيفة** · **التصنيفات** Rooms & Guest Services Operations · **الموقع** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia عرض على الخريطة · **الجدول الزمني** Full-Time · **هل تقع في مكان بعيد؟** N · **إمكانية الانتقا ...

  • Marriott International, Inc

    Clerk-front Desk

    منذ أسبوع

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **رقم الوظيفة** · **التصنيفات** Rooms & Guest Services Operations · **الموقع** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia عرض على الخريطة · **الجدول الزمني** Full-Time · **هل تقع في مكان بعيد؟** N · **إمكانية الانتقا ...

  • Marriott International, Inc

    Supervisor-front Desk

    منذ أسبوع

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **رقم الوظيفة** · **التصنيفات** Rooms & Guest Services Operations · **الموقع** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia عرض على الخريطة · **الجدول الزمني** Full-Time · **هل تقع في مكان بعيد؟** N · **إمكانية الانتقال إلى مو ...

  • Marriott International, Inc

    Asstmgr-front Desk

    منذ أسبوع

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **رقم الوظيفة** · **التصنيفات** Rooms & Guest Services Operations · **الموقع** Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia عرض على الخريطة · **الجدول الزمني** Full-Time · **هل تقع في مكان بعيد؟** N · **إمكانية الانتقال إلى موقع آخر؟** N · ** ...

  • Marriott International, Inc

    Asstmgr-front Desk

    منذ يومين

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **İş Numarası** · **İş Kategorisi** Rooms & Guest Services Operations · **Lokasyon** Le Méridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia HARİTADA GÖRÜNTÜLE · **Çizelge** Full-Time · **Uzakta mı bulundu?** N · **Konum değişikliği mi?** N · **Pozisyon Türü* ...

  • Marriott International, Inc

    Mgr-front Office Ii

    منذ 4 أيام

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Le Méridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JO ...

  • Marriott International, Inc

    Mgr-front Office I

    منذ 6 أيام

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard By Marriott Kudai Makkah, Ajyad Street, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Manageme ...

  • Marriott International, Inc

    Mgr-front Office Ii

    منذ يومين

    Marriott International, Inc Jeddah, المملكة العربية السعودية

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Pos ...

  • Group of medical services

    Front Desk Agent

    منذ أسبوع

    Group of medical services Jeddah, المملكة العربية السعودية

    A famous group of medical services is hiring " Patient Access Agent" in KSA, Jeddah. · **Requirements**: · - Previous experience as front desk / Reciptionist in Hospitals or Hotels · - Males/ Females · - Excellent in English · - Excell Proficiency ...

  • The First Group

    Front Desk Agent

    منذ أسبوع

    The First Group Jeddah, المملكة العربية السعودية

    Overview: · Over the past two decades, The First Group has forged a reputation as one of the hospitality industry's leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leis ...

  • Three Points Al Salama Hotel

    Front Desk Receptionist

    منذ أسبوع

    Three Points Al Salama Hotel Jeddah, المملكة العربية السعودية

    Three Points Hotel Front Desk use customer service and communication skills to provide the guest with an accommodating experience with the following responsibilities: · - Check in Guest using reservations system and provide guests with directions to their room · - Inform customer ...

  • Three Points Al Salama Hotel

    Front Desk Receptionist

    منذ أسبوع

    Three Points Al Salama Hotel Jeddah, المملكة العربية السعودية

    Three Points Hotel Front Desk use customer service and communication skills to provide the guest with an accommodating experience with the following responsibilities: · - Check in Guest using reservations system and provide guests with directions to their room · - Inform customer ...