- Managescustomer inquiries efficiently and ensure a resolution in a timelymanner
- Acknowledge,empathize, and resolve customer inquiries and maintain professionalrelationships at all times
- Provideproduct and service information to assist customers with theirtravel experience questions andconcerns
- UtilizeFuse customer service philosophy to enhance the customer experience
- Abilityto exercise flexibility, initiative, good judgment, criticalthinking, and discretion
- Displaya positive composure and enthusiastic tone while assistingcustomers
- Collaborateregularly with CX team members to create a winning serviceenvironment
- Learnall you can about each travel package, additional services andunderstand each packages resolution channel so you can providewinningservice.
- Stayon top of all customer communications, respond in timely fashion tocalls and emails, and anticipate client needs for updates and newinformation
- Effectivelycommunicate with our customers across several channels phone,email, chat, and social media.
- PromoteFuse Technologies brand through your conflict resolution abilitiesand effective communication skills.
- Advocatefor our customers to help us grow the business.
- Bean active member of the Customer Experienceteam
- Youhave a passion for customer experience. You lead by example andhave delivered strong winning service results forclients.
- Youve experienced success in managing major accounts and understandthe responsibility that rolecarries.
- Youhave excellent presentation skills, communication capabilities andknow how to extract necessary information from clients to be ableto deliver exceptional customerservice.
- Youhave an eye for strong creative and know foundational principles ofgood design andcontent.
- Eventhough you aren t a designer yourself, you can see how the strategyis married with the design and offer insights forimprovement.
- Youhave supervised the work of others and helped foster a culture ofcollaborative excellence.
- Youare a people person, like to work within a team, and enjoy theback-and-forth challenges of the customer experienceprocess.
- 401(k)
- 401(k)matching
- Health,Dental & Visioninsurance
- Paidtimeoff
- Innovative-- innovative andrisk-taking
- Outcome-oriented-- results-focused with strong performanceculture
- Team-oriented-- cooperative andcollaborative
Information Technology Specialist at branch inMakkah - Mecca, المملكة العربية السعودية - Hilton
وصف
The CustomerExperience Concierge role plays an important role in buildingwinning relationships with Get Away customers. As the primary pointof contact for our valuable customers, you will play a significantrole in ensuring the customer s needs are met by understandingcustomer needs, responding in a professional, timely and efficientmanner.
Youhave a passion for delivering exceptional customer service and havethe expertise to provide exceptional service for each customer. Youalso possess the collaborative skills needed to thrive at ouragency, where working with our team in a collaborative manner isessential.
Youhave a passion for delivering exceptional customer service and havethe expertise to provide exceptional service for each customer. Youalso possess the collaborative skills needed to thrive at ouragency, where working with our team in a collaborative manner isessential.
Asthe Customer Experience Concierge you will eagerly participate inbrainstorming sessions to provide input from a customer experiencestandpoint, ensuring that our customer s needs are apriority.
Requirements
Responsibilities
QualificationsandSkills
TheCustomer Experience Concierge position requires knowledge andexperience within the customer service, support and experiencespace across the entertainment, live events and hospitalityindustries. A bachelors degree with three to five years ofexperience ispreferred.
Benefits
Membersof Get Away high-energy teamenjoy:
WorkLocation: LasVegas
WorkRemotely:No
Flexibilityin yourschedule
Careerdevelopmentsupport
Colleaguesmotivated to do great things forclients
JobType:Full-time
Benefits:(waiting period mayapply)
Schedule:Monday to Friday, extended over event weekends and on clientlaunches/on-sales
Education:Bachelors(Preferred)
ThisCompany Describes Its Culture as:
Responsibilities Manages customer inquiries efficiently and ensurea resolution in a timely manner Acknowledge, empathize, and resolvecustomer inquiries and maintain professional relationships at alltimes Provide product and service information to assist customerswith their travel experience questions and concerns Utilize Fusecustomer service philosophy to enhance the customer experienceAbility to exercise flexibility, initiative, good judgment,critical thinking, and discretion Display a positive composure andenthusiastic tone while assisting customers Collaborate regularlywith CX team members to create a winning service environment Learnall you can about each travel package, additional services andunderstand each packages resolution channel so you can providewinning service. Stay on top of all customer communications,respond in timely fashion to calls and emails, and anticipateclient needs for updates and new information Effectivelycommunicate with our customers across several channels phone,email, chat, and social media. Promote Fuse Technologies brandthrough your conflict resolution abilities and effectivecommunication skills. Advocate for our customers to help us growthe business. Be an active member of the Customer Experience teamQualifications and Skills The Customer Experience Conciergeposition requires knowledge and experience within the customerservice, support and experience space across the entertainment,live events and hospitality industries. A bachelor's degree withthree to five years of experience is preferred. You have a passionfor customer experience. You lead by example and have deliveredstrong winning service results for clients. You ve experiencedsuccess in managing major accounts and understand theresponsibility that role carries. You have excellent presentationskills, communication capabilities and know how to extractnecessary information from clients to be able to deliverexceptional customer service. You have an eye for strong creativeand know foundational principles of good design and content. Eventhough you aren t a designer yourself, you can see how the strategyis married with the design and offer insights for improvement. Youhave supervised the work of others and helped foster a culture ofcollaborative excellence. You are a people person, like to workwithin a team, and enjoy the back-and-forth challenges of thecustomer experience process.