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    Support Technician - Durban, المملكة العربية السعودية - Altron Bytes Systems Integration

    Altron Bytes Systems Integration
    Altron Bytes Systems Integration Durban, المملكة العربية السعودية

    منذ أسبوعين

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    , دوام كامل
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    Job Description

    KEY RESPONSIBILITIES:

    • Ensure that all customer queries are addressed within the Service Level Agreement SLA stipulated time frame.
    • First-time-fix rate and recall rate under the stipulated requirements
    • Maintain customer relationship
    • Be pro-active on the calls allocated
    • Ensure compliance with Quality Management System QMS procedures provided by the Field Service Manager FSM
    • Maintain and manage sufficient boot stock
    • Complete administration within time frames as per policies
    • Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
    • Technical support, maintenance, trouble shooting on Dell equipment

    QUALIFICATIONS, EXPERIENCE, & SKILLS:

    Educational Qualifications:

    • Matric qualification
    • A+ N+ Qualification
    • Mechanical Skills
    • Electronic Skills
    • Soldering Skills
    • Faulting Find techniques

    Years of Experience

    • 2 years of experience in maintaining equipment in an IT environment
    • 1 Years experience working on desktop equipment

    Other requirements

    • Good communication verbal and written skills and interaction skills
    • High level of attention to detail
    • Dedication to Customers both internally and externally
    • Must be flexible to take on additional tasks
    • Problem analysis
    • Perseverance
    • Self-Development
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