Support Specialist - Riyadh, المملكة العربية السعودية - DHS Arabia
وصف
Responsibilities:
- Respond to client requests for technical support in a timely and professional manner.
- Escalate complex issues to senior support staff as needed.
- Collaborate with other teams within DHS Arabia to resolve client issues.
- Maintain accurate records of all client interactions in our support ticketing system.
- Stay uptodate on new products and technologies to provide clients with the best possible support.
- Participate in the development and delivery of training programs for clients and internal staff.
Requirements:
- Bachelor's degree in Computer Science or a related field.
- 2+ years of experience in a technical support role.
- Strong knowledge of Microsoft Windows and Office products.
- Familiarity with virtualization technologies (VMWare, Hyper-V).
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong problemsolving skills.
- Familiarity with support ticketing systems (ServiceNow, Zendesk) is a plus.
Benefits
- Housing Allowance
- Transportation Allowance
- Medical Insurance Level A
المزيد من الوظائف من DHS Arabia
-
CEO Office Manager
Riyadh, المملكة العربية السعودية - منذ ساعة
-
Sales Director
Riyadh, المملكة العربية السعودية - منذ ساعة
-
Call Center Manager
Riyadh, المملكة العربية السعودية - منذ ساعة
-
Ecm Specialist
Riyadh, المملكة العربية السعودية - منذ أسبوع
-
Procurement Manager
Riyadh, المملكة العربية السعودية - منذ ساعة
-
Accountant
Riyadh, المملكة العربية السعودية - منذ 6 أيام