Dti Business Partner - Riyadh, المملكة العربية السعودية - Amgen

Amgen
Amgen
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

Position specific responsibilities & tasks

  • Business relationship management:
  • Establishes and maintains a strategic relationship and strong communication with country leadership and key user groups about DTI services, SLA's and service road maps
  • Drives alignment of DTI service roadmaps and local business needs, plans and priorities
  • Participates in country leadership team meetings, presenting strategic DTI topics and leading DTI related discussions as appropriate
  • Provides country leadership oversight and progress updates of DTI portfolio of local demand, projects, escalations, improvement actions and other relevant developments
  • Plans and drives enduser communications to inform / update and get feedback from users about key DTI developments / changes, DTI processes and DTI capabilities
  • Service delivery management & escalation:
  • Works with DTI service owners / teams to ensure DTI service delivery in line with commitments and SLA's
  • Reviews DTI service reporting and follows up on key performance issues and required improvements also voiced by business leaders and (key) users
  • Drives service issue escalations up the DTI management chain towards resolution
  • Oversees performance of local MSP / vendor (staffs) delivering global DTI services
  • Service delivery development:
  • Work with DTI service owners / teams to communicate new local demand, business plans and objectives and outcomes for alignment with service strategy and road maps
  • Coordinates or supports local deployment of global IS service projects
  • Information management:
  • Advises business leads and ensures local systems adhere to Amgen's requirements and policies regarding security, compliance, reliability, functionality and continuity
  • Advocates adoption of available global DTI services, platforms and capabilities
  • Analyses local systems against global DTI services / roadmaps and proposes migration plans accordingly
  • Manages / guides new DTI demand as raised by local business leads / users in accordance with defined IS processes
  • Analyses technology aspects of business improvement ideas and plans and proposes initial DTI project or delivery plans accordingly
  • Plans and manages DTI components of local DTI driven business projects
  • Country DTI governance & management:
  • Manages all DTI related topics / aspects and required improvements at country level
  • Establishes and maintains specific local DTI policies and procedures
  • Manages local IS operating expenses, advising business on IS run and project budgets, providing transparency on DTI spend
  • Manages local vendors and contracts for local systems
  • Manages local DTI assets and procurement
  • Local DTI team management:
  • Recruits and onboards new DTI staffs when relevant
  • Ensures DTI staffs are trained and comply with appropriate standards and procedures
  • Manages activities, workload and overall performance of DTI team
  • Performs all regular HR processes to ensure IS staffs are engaged and proficient
  • CO DTI WEMEA team participation
  • Contributes to the team's activities, meetings and improvements initiatives
  • DTI compliance management:
  • Maintains knowledge of DTI quality and compliance policies, SOPs and associated documents
  • Creates and contributes to development and maintenance of relevant policies, SOPs and associated documents for DTI
  • Supports, participates in and responds to questions and findings from regulatory and other audits
  • Ensures compliance with Amgen's corporate regulatory requirements e.g. SOX, GxP, Data Privacy, Data Security.

Expectations / scope / complexity

Knowledge

  • Broad functional and technical knowledge of all key IT domains and service management lifecycle
  • Knowledge of industry and business principles, understands customer's core business, processes and priorities
  • Enhances own knowledge through understanding business trends and objectives

Problem Solving

  • Applies analytical skills to evaluate and interpret complex situations / problems using multiple sources of information
  • Forecasts, models and utilizes advanced analytical tools
  • Anticipates and prevents potential problems
  • Creates new procedures and processes to drive desired / improved results
  • Handles diverse scope of issues that require evaluation of a variety of factors including current business trends

Autonomy

  • Works under mínimal direction
  • Work is guided by operational and project objectives
  • Manages or contributes to multiple assignments, projects, processes and sites
  • Independently develops approaches, practices and solutions that are thorough, practical and consistent with functional business and DTI objectives

Contribution

  • Contributes to department / unit / team by ensuring quality of tasks / services provided by self and others
  • Interprets customer needs to identify potential opportunities
  • Provides training and guidance to others
  • Extends capabilities by working closely with senior staff / experts within and outs
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