Customer Operations Team Leader - Riyadh, المملكة العربية السعودية - Homzmart
منذ أسبوع
وصف
Company DescriptionHomzmart is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.
Job Description:
- Maintain a high performing team that achieves and drives high business result
- Coaching and developing employees,correcting performance issues and continually identify opportunities to improve team performance
- Preparing performance reports by collecting and analyzing data
- Developing and maintaining standard operating procedures for common situations
- Identify process improvements,provide solutions and establish action plans in order to make working processes more efficient and accomplish business goals and objective
Qualifications:
- Previous seniority experience
- 3+ years of experience
- Ability to manage multiple tasks
- Ability to get handson in a complex operational environment
- Ability to connect small pieces of data and information with accuracy and focus
- Ability to lead, retain and develop talents
- Customer service background
location:
Riyadh - KSA
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