Customer Service Manager - Riyadh, المملكة العربية السعودية - Rawaj - Human Capital Management

Rawaj - Human Capital Management
Rawaj - Human Capital Management
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

About Our Client:


One of Saudi leading companies in the construction and finishing industries by manufacturing high quality national products that meet international standards.

It strives to supply and sell a variety of products that cater to local and regional markets at competitive prices.


What you will do:


  • Setting clear performance goals and providing regular coaching, feedback, and training to enable continuous improvement.
  • Monitoring and analyzing customer feedback, surveys, and metrics to identify areas for improvement.
  • Collaborating with crossfunctional teams to implement system improvements and new technologies to enhance customer support.
  • Establishing (KPIs) for the customer service team and track performance against targets, and Generating regular reports on customer service metrics to senior management.
  • Conducting regular audits and call monitoring to ensure compliance with quality guidelines.
  • Ensuring that all team members are wellequipped to handle various customer scenarios and challenges.

What they
do expect from you:

  • From 5 to 10 years of experience in Customer Service Management.
  • Familiarity with customer service software, CRMs, and other relevant tools to optimize team efficiency.
  • Excellent clientfacing and internal communication skills.
  • Solid organizational skills including attention to detail and multitasking skills.
  • Must be a natural and intuitive problem solver, able to anticipate and take corrective action, selfmotivated.
  • Proficient in using data to analyze customer service performance, identify trends, and implement improvements.
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