IT Technical Support Associate Analyst - Riyadh, المملكة العربية السعودية - The Cigna Group

The Cigna Group
The Cigna Group
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

Main duties and responsibilities:

Provide technical support to onsite and remote users.
Manage / monitor IT Service Desk Incidents via call management system.
Prioritise and allocate within IT Support teams all requests.

Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk.

Ensure all incidents are managed in accordance with targets set out in SLA.
Escalate any issues/ outages to IT Service Desk Manager.
Work as part of a shift rota.
May be required to work as part of an on-call rota.


Required Skills (Essential):

Three years within support team.
Windows 10 support and build experience. ( both OS and pc hardware)
Citrix Support experience
Active Directory experience
SCCM Experience
Exchange account maintenance
Incident management skills
Experience with a call management system
Experience with Office 2016 & 365
Experience with Networking/Patching/Server Support


Required Skills (Desirable):

Microsoft certification
O365 Knowledge
Managing small projects from start to finish
Windows 10 migration experience
Avaya/Cisco Telephony skills
Symantec SEP
ITIL foundation certified

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.

We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Join us in driving growth and improving lives.


Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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