Senior specialist electrician - Riyadh, المملكة العربية السعودية - tasnee

وصف

This is a remote

About Us:

Started in 2013 by CEO CarmenBooth and Managing Director Jamie Booth with a vision toprovide businesses from all around the world with theirown full-time, first-rate offshore team in the

Our smart tailored outsourcing and HRsolutions deliver high-quality results with reducedoperating costs for companies of all sizes across a wide range of

JobSummary:

The Client Services Manager (CSM) acts asa bridge between our organization and clients.The CSM ensures that our clients receive exceptional The CSM takes full responsibility for arising client issues and offersrecommendations and/or solutions useful in addressingsuch

The CSM is expected to achieve annual top-linerevenue generated by the campaign as forecasted, and gross margin %month-on-month as Key performance indicators includeclient satisfaction, growth, and As needed, theCSM may lead contract negotiations and amendments duringthe life cycle of the contract and provide actionablefeedback for improvement/course correction internally and

Responsibilities:

• Interact with clients andbuild relationships with them while ensuring their needsare being met to ensure good client relationship
  
• Ensurecompliance rules and execution of contractagreements
  
• Ensure effective client onboardingimplementation of all projects
  
• Communicate with clients to identify theirpreferences and facilitate the process to meet their needs andexpectations
  
• Provide clients with regular updatesand periodic statements to keep them abreast of changesin trends
  
• Provide recommendations toimprove client operations and increase companyprofit
  
• Provide regular reportingand join business reviews with the clients and seniormanagement
  
• Maintain processes according to requiredstandards and maintain consistency in thesame
  
• Administer all operating data andtransactions for various billings and assist in efficientrenewals
  
• Carry out surveys andresearch to evaluate customer satisfaction levels anddiscover better techniques for ensuring a satisfied customerbase
  
• Act as first escalation toaddress day-to-day issues and escalations that impact clientoperations and relations
  
• Handle and resolve escalatedconcerns from clients
  
• Help oversee the development of staff byassessing competencies and recommending training and discussingcareer planning
  
• Implement employee engagement,rewards, and recognition activities to drive performance,illicit employee satisfaction and mitigateattrition
  
• Work and collaborate with support functions,other departments, vendors, and partners to develop tactical andoperational initiatives
  
• Achieve budgetarymeasurements
  
• Provide excellent customer service toclients
  
• Conduct PerformanceManagement asnecessary
  
• Ensure that all customer and clientcomplaints/discrepancies received are logged and properlyinvestigated
  
• Ensure achievement of targets and adherenceto the Service Level Agreement (SLA) specified in the clientagreement
  
• Maintain CRM up todate
  
• Ad-hoc tasks asrequired
  

Requirements

• 5+ years prior experiencein customer-facing roles
  
• Provenexperience in a leadership role isrequired
  
• Excellent communication skills and theability to anticipate the needs ofcustomers
  
• Must demonstrate strong analytical thinkingskills Should possess strong problem-solving skills and the abilityto make sound judgment calls
  
• Superior organizational and time managementskills
  
• Knowledge of customer service programs anddatabases, or the ability to learn new software quickly Innovative,creative thinking skills to ensure the organization is providing acutting-edge client experience
  
• 6 SigmaGreenbelt
  
• Must have Fiber Opticinternet with at least 25 Mbpsbandwidth
  
• Must have a backup desktop orlaptop with the latestOS
  
• Must be able to work on a flexibleschedule
  
• Must be amenable to reporting to ourMakati office asrequired
  

Other Requirements:

• Advanced Client ServicesTraining
  
• Negotiations101
  
• BudgetPlanning
  
  

Benefits

WHAT WE OFFER:

Great Place toWork-Certified Company
PremiumHMO
Holistic employeeexperience
Work-from-home andhybrid work setup
Rewards andincentives
Monthly engagementactivities
Career advancementopportunities
Paid referralprogram

5+ years prior experience incustomer-facing roles Proven experience in a leadership role isrequired Excellent communication skills and the ability toanticipate the needs of customers Must demonstrate stronganalytical thinking skills Should possess strong problem-solvingskills and the ability to make sound judgment calls Superiororganizational and time management skills Knowledge of customerservice programs and databases, or the ability to learn newsoftware quickly Innovative, creative thinking skills to ensure theorganization is providing a cutting-edge client experience 6 SigmaGreenbelt Must have Fiber Optic internet with at least 25 Mbpsbandwidth Must have a backup desktop or laptop with the latest OSMust be able to work on a flexible schedule Must be amenable toreporting to our Makati office as required Other Requirements:Advanced Client Services Training Negotiations 101 BudgetPlanning